About Company
Are you ready to jumpstart your career in a vibrant hospitality setting? At Career.zycto, we are dedicated to cultivating exceptional guest experiences, providing a welcoming atmosphere where professionalism meets genuine warmth. We believe our team is the heart of our operations, and we foster an environment that champions growth, learning, and mutual respect. Join us and be part of a forward-thinking establishment that values every contribution, offering a perfect launchpad for a dedicated Hotel Receptionist Assistant in Asokoro, Abuja. We prioritize a supportive culture, making it an ideal environment for new talent to thrive and develop lasting skills.
Advertisement
Job Description
Join our dynamic team in Asokoro, Abuja, as a Hotel Receptionist Assistant, where you will be the welcoming face and the initial point of contact for our esteemed guests. This full-time role offers an exciting opportunity to immerse yourself in the vibrant world of hospitality, supporting the efficient operation of our front desk and ensuring every guest interaction is seamless and positive. You will play a crucial role in creating a memorable first impression, handling various administrative tasks, and contributing to an exceptional guest experience. We are looking for an enthusiastic, organized, and customer-focused individual who thrives in a fast-paced environment and is eager to learn and grow within the industry. This position is ideal for someone passionate about service excellence, eager to develop their skills in a supportive setting, and committed to upholding the highest standards of professionalism. You will learn the intricacies of hotel operations, from managing reservations and check-ins/check-outs to assisting with guest inquiries and resolving minor issues, all while maintaining a poised and friendly demeanor. Your contribution will directly impact guest satisfaction and the overall reputation of our establishment. If you are a proactive problem-solver with a knack for communication, a keen eye for detail, and a genuine desire to assist others, we encourage you to apply and become an integral part of our dedicated team. We are committed to fostering a supportive environment where your growth is our priority.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Assist with guest check-ins and check-outs efficiently and accurately.
- Handle incoming calls, direct them appropriately, and take messages when necessary.
- Provide comprehensive information to guests regarding hotel services, facilities, and local attractions.
- Manage and organize reservations, confirmations, and guest records.
- Process payments and maintain accurate cash handling procedures.
- Assist in resolving guest complaints and issues promptly and professionally, escalating when necessary.
- Maintain a clean, organized, and presentable front desk area.
- Support senior reception staff with various administrative tasks and daily operations.
- Uphold hotel security procedures and guest privacy.
- Liaise with other hotel departments (housekeeping, maintenance) to ensure guest satisfaction.
Required Skills
- Excellent verbal and written communication skills
- Strong customer service orientation
- Proficiency in basic computer applications (MS Office)
- Ability to multitask and work effectively under pressure
- Exceptional organizational and time management skills
- A positive attitude and professional demeanor
- Attention to detail and accuracy
Preferred Qualifications
- Previous experience in a customer service or hospitality role (e.g., retail, restaurant)
- Familiarity with hotel management software (PMS)
- Ability to communicate in a second language (e.g., French, Hausa)
- High school diploma or equivalent; a degree or certificate in hospitality management is a plus
Perks & Benefits
- Competitive salary package
- Opportunities for professional development and career advancement
- Supportive and collaborative work environment
- Employee discounts on hotel services (if applicable)
- Comprehensive training program
- Health and wellness benefits
How to Apply
Eager to start your journey with us? Please click on the application link below to submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this Hotel Receptionist Assistant role. We look forward to reviewing your application!
Advertisement
