About Company
Career.zycto fosters professional growth for individuals dedicated to the service industry. We are seeking a diligent Hotel Receptionist Assistant to join our thriving team in Kuto, Abeokuta. At Career.zycto, we believe in nurturing talent, providing an environment where your passion for hospitality can flourish, and where every interaction contributes to an exceptional guest experience. Join us and discover a career path built on support, continuous learning, and significant impact within a vibrant community.
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Job Description
Are you a highly organized, friendly, and detail-oriented individual with a passion for providing exceptional guest service? Career.zycto is seeking a dedicated Hotel Receptionist Assistant to become a vital part of our hospitality team in the bustling Kuto area of Abeokuta. This full-time role offers a fantastic opportunity to kick-start or advance your career in the vibrant hotel industry, working in an environment that values professionalism, guest satisfaction, and team collaboration.
As a Hotel Receptionist Assistant, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm welcome and efficient service will be crucial in creating a memorable experience from arrival to departure. This role is far more than just checking guests in and out; it’s about anticipating needs, resolving queries with a smile, and ensuring every guest feels valued and cared for. You will be instrumental in managing front desk operations, handling reservations, providing local recommendations, and maintaining an organized and welcoming lobby atmosphere. We are looking for someone who thrives in a dynamic environment, possesses excellent communication skills, and is eager to contribute to a positive and efficient hotel operation. If you are enthusiastic about delivering top-tier service and ready to grow with a forward-thinking company, we encourage you to apply and become a part of our commitment to hospitality excellence.
Key Responsibilities
- Warmly greet and welcome all guests upon their arrival and departure.
- Efficiently handle guest check-ins and check-outs, including registration, key issuance, and final billing.
- Answer and direct incoming calls professionally, managing inquiries and providing accurate information.
- Provide comprehensive information regarding hotel facilities, services, and local attractions in Abeokuta.
- Process various forms of payment accurately and securely, managing cash, credit, and debit card transactions.
- Maintain a tidy, organized, and inviting front desk and lobby area at all times.
- Proactively identify and resolve guest complaints and issues with empathy and efficiency, escalating when necessary.
- Collaborate effectively with other hotel departments (housekeeping, maintenance, F&B) to ensure seamless guest service.
- Assist with reservation inquiries, modifications, and cancellations, ensuring all details are correctly logged.
- Handle incoming and outgoing mail and packages for guests and staff.
- Perform general administrative tasks as required to support front office operations.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong interpersonal skills with a natural ability to connect with people.
- A genuine customer service orientation and a proactive approach to guest satisfaction.
- Proficiency in basic computer applications, including MS Office Suite (Word, Excel).
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- A keen eye for detail and strong problem-solving capabilities.
- Professional demeanor and appearance.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience (at least 6 months) in a hotel front desk, customer service, or administrative role.
- Familiarity with hotel management software (PMS) systems.
- Knowledge of Kuto, Abeokuta, and surrounding areas, including local attractions and services.
- Secondary School Certificate, OND, HND, or BSc in Hospitality Management, Tourism, or a related field.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health and wellness benefits.
- Opportunities for continuous training and professional development.
- Clear pathways for career advancement within the hospitality sector.
- A supportive, inclusive, and collaborative work environment.
- Employee discounts on various services (where applicable).
- Paid time off and holiday benefits.
How to Apply
Eager to embark on a rewarding career in hospitality? We invite qualified candidates to submit their application by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience and passion for guest service. We look forward to reviewing your application!
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