About Company
Dedicated to crafting unparalleled guest experiences, Career.zycto offers a dynamic setting where your passion for hospitality can truly shine. We understand the pivotal role a Hotel Receptionist plays in making a lasting first impression and ensuring seamless guest journeys. Joining our team means becoming part of an organization that champions professional growth, values meticulous service, and fosters a supportive, collaborative environment. Here, you’ll be empowered to elevate standards, learn from industry best practices, and contribute directly to a culture of excellence. We invest in our people, providing opportunities to advance your career within a thriving hospitality group.
Advertisement
Job Description
Are you an enthusiastic, customer-focused individual with a true passion for hospitality and an innate ability to make guests feel at home? Career.zycto is actively seeking a dedicated and dynamic Hotel Receptionist to join our vibrant front office team in the bustling heart of Ébène, Mauritius. As the very first point of contact for our valued guests, you will not just check people in and out; you will be the welcoming face of our establishment, playing a pivotal role in crafting memorable first impressions and ensuring a seamless, delightful experience from their initial arrival to their heartfelt departure. This isn’t merely a front desk role; it’s an exceptional opportunity to embody our commitment to excellence, manage intricate reservations with meticulous precision, and act as a knowledgeable local ambassador, guiding guests through their stay and helping them discover the best of Mauritian hospitality and attractions. We are specifically looking for someone with exceptional communication skills, a genuinely proactive attitude, and an unwavering commitment to exceeding guest expectations, ready to contribute positively to a dynamic and rapidly growing environment within the premier Mauritian hospitality sector. If you thrive in a fast-paced, high-energy setting, possess an eagle eye for detail, and genuinely love interacting with people from all cultures and walks of life, we wholeheartedly encourage you to apply and join us in elevating the standard of guest experience. Your role will be critical in shaping our reputation for outstanding service and creating lasting guest loyalty.
Key Responsibilities
- Warmly welcome guests upon arrival and manage check-in/check-out procedures efficiently and accurately.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
- Manage reservations accurately, including bookings, modifications, and cancellations, using the property management system.
- Process payments, maintain accurate billing records, and handle cash and credit card transactions securely.
- Provide comprehensive information about hotel facilities, services, local attractions, and transportation.
- Coordinate effectively with other hotel departments (housekeeping, concierge, F&B) to fulfill guest needs and special requests.
- Maintain a tidy, organized, and presentable front desk and lobby area at all times.
- Perform administrative tasks such as answering phones, responding to emails, and maintaining guest records.
- Adhere strictly to all hotel policies, procedures, and safety guidelines, including emergency protocols.
- Act as a point of contact for emergency situations, demonstrating calm and effective response, and escalating when necessary.
Required Skills
- Proven experience as a Hotel Receptionist or in a similar customer service role within the hospitality industry (minimum 1 year).
- Excellent verbal and written communication skills in both English and French.
- Proficiency in Property Management Systems (PMS), such as Opera, Fidelio, or similar hotel software.
- Strong organizational abilities and the capacity to multitask effectively in a busy environment.
- Exceptional customer service skills and a genuine desire to assist guests.
- Ability to remain calm, professional, and courteous under pressure.
- High level of attention to detail and accuracy in all tasks.
- Basic knowledge of accounting principles for cash handling and billing.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Tourism, or a related field.
- Knowledge of an additional language (e.g., German, Mandarin, Hindi) to cater to diverse international guests.
- Familiarity with local Mauritian culture, popular attractions, and tourism offerings.
- Experience with revenue management or upsell techniques to enhance guest experiences and hotel revenue.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for career advancement and professional development within the hospitality sector.
- Comprehensive training programs to enhance your skills and knowledge.
- Employee discounts on hotel stays and food & beverage services.
- A supportive, collaborative, and vibrant work environment.
- Health and wellness programs.
- Complimentary meal allowances during shifts.
How to Apply
Eager to make a lasting impression in the world of hospitality? Join Career.zycto and become an integral part of our guest experience team. To apply for this exciting opportunity, please submit your updated resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application! Click on the link below to apply for the job.
Advertisement
