About Company
At Career.zycto, we believe that exceptional guest experiences begin with a dedicated and passionate front-line team. We manage a portfolio of thriving hospitality venues, each committed to delivering outstanding service and creating memorable stays. For a Hotel Receptionist, this means a dynamic environment where your skills are valued, and your career growth is supported. We pride ourselves on fostering a collaborative atmosphere, offering unique opportunities to connect with diverse guests and build a rewarding career in the heart of Horbury’s vibrant community. Join us and become the welcoming face of our establishment.
Job Description
Are you a naturally warm, engaging, and highly organised individual with a passion for delivering exceptional guest service? Career.zycto is urgently seeking a dedicated Hotel Receptionist to join our front desk team in Horbury, Wakefield. This is an incredible opportunity to be the welcoming face of our establishment, ensuring every guest enjoys a seamless and memorable experience from check-in to check-out.
In this pivotal role, you will be the first point of contact for our valued guests, handling reservations, inquiries, and providing comprehensive information about our services and the local area. You will play a crucial part in setting the tone for their stay, requiring a keen eye for detail, excellent communication skills, and a genuine desire to go above and beyond. We are looking for someone who thrives in a fast-paced environment, can multitask effectively, and maintains composure and professionalism even during peak times.
Career.zycto is committed to nurturing talent and offers a supportive work environment where you can develop your skills and advance your career in the hospitality industry. If you are a proactive problem-solver with a friendly demeanor and a commitment to excellence, we encourage you to apply. This urgent hiring signifies our immediate need for a talented individual to contribute to our continued success and uphold our reputation for outstanding guest satisfaction. Join a team where your contributions are recognized and your passion for hospitality is celebrated.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently.
- Manage all incoming calls, emails, and in-person inquiries with professionalism and courtesy.
- Handle guest reservations, cancellations, and modifications accurately using our property management system.
- Provide comprehensive information about hotel facilities, services, and local attractions/amenities.
- Resolve guest complaints and issues promptly and effectively, ensuring guest satisfaction.
- Process payments, manage daily cash flow, and maintain accurate billing records.
- Liaise with other departments (housekeeping, maintenance) to ensure smooth operations and guest requests are met.
- Maintain a clean, tidy, and organised front desk area.
- Perform general administrative duties as required.
Required Skills
- Minimum of 1 year experience in a customer service or hospitality role.
- Exceptional verbal and written communication skills.
- Proficiency in using property management systems (PMS) or similar booking software.
- Strong organisational and multitasking abilities.
- A positive, friendly, and professional demeanor.
- Ability to work effectively both independently and as part of a team.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience as a Hotel Receptionist or in a similar front office role.
- Knowledge of local attractions and points of interest in Horbury, Wakefield.
- Fluency in additional languages beyond English.
- Relevant hospitality qualification or certification.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive training and professional development programs.
- Employee discounts on hotel stays and services.
- A supportive and collaborative team environment.
- Opportunity to make a significant impact on guest experience.
- Free on-site parking.
- Company pension scheme.
How to Apply
To seize this exciting opportunity and join our dynamic team, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to Career.zycto.
