About Company
Career.zycto is a dynamic force in connecting talent with exceptional opportunities across the hospitality sector. We understand the pivotal role a Hotel Receptionist plays in crafting memorable guest experiences, and our mission is to perfectly align your unique skills and passion with leading hotels. With an unwavering commitment to professional growth and employee satisfaction, we partner with establishments that truly value their front-of-house teams. Discover how we can open doors to exciting career paths where your welcoming demeanor and organizational prowess will shine, ensuring you thrive in a supportive and engaging environment. Join us in shaping the future of hospitality careers.
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Job Description
Are you passionate about creating an outstanding first impression and ensuring every guest feels welcome and valued? Career.zycto is seeking an enthusiastic and professional Hotel Receptionist to join a vibrant team at a reputable hotel partner located in the heart of Leeds. This is an incredible opportunity to be the face of a thriving establishment, responsible for delivering exceptional service from the moment guests arrive until their departure. We are looking for an individual with a keen eye for detail, a proactive approach to problem-solving, and a genuine desire to make every stay extraordinary. You will be instrumental in ensuring smooth daily operations at the front desk, handling a variety of guest requests, and contributing to a positive and memorable experience for all visitors. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to upholding high standards of hospitality, we encourage you to apply. This role offers not just a job, but a chance to build a rewarding career in the exciting world of hotels, where no two days are ever the same. You will be supported by a friendly team and have opportunities for continuous development within the hospitality industry. Embrace a role where your welcoming smile and efficient service truly make a difference to guests from around the globe.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins efficiently and accurately.
- Manage guest reservations, modifications, and cancellations with precision using property management systems.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for first-call resolution.
- Process payments, manage cash handling, and maintain accurate billing records.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Answer and direct incoming calls, taking messages as required.
- Maintain a clean, organized, and welcoming reception area.
- Collaborate effectively with other hotel departments (housekeeping, concierge, F&B) to ensure seamless guest service.
- Perform administrative duties such as filing, data entry, and preparing reports.
- Ensure security protocols are followed and respond to emergency situations according to established procedures.
- Upsell hotel services and amenities where appropriate to enhance guest experience and generate revenue.
- Provide wake-up calls and assist with luggage handling when necessary.
Required Skills
- Previous experience (minimum 1 year) in a customer service or hospitality role, preferably as a Hotel Receptionist.
- Excellent verbal and written communication skills in English.
- Proficiency in using Property Management Systems (PMS), ideally Opera or similar.
- Strong organizational skills and ability to multitask effectively under pressure.
- A friendly, professional, and welcoming demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Problem-solving capabilities and a proactive approach to guest satisfaction.
- High level of integrity and discretion when handling sensitive guest information.
Preferred Qualifications
- NVQ Level 2 or 3 in Hospitality and Catering, or equivalent.
- Proficiency in an additional language (e.g., French, German, Spanish, Mandarin).
- Familiarity with local Leeds attractions and transport links.
- Experience with point-of-sale (POS) systems.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Generous holiday allowance.
- Comprehensive training and continuous professional development programs.
- Access to employee discounts on hotel stays and F&B.
- Supportive and collaborative team environment.
- Career progression opportunities within the hospitality sector.
- Uniform provided and laundered.
How to Apply
Ready to launch your career in hospitality with a leading hotel in Leeds? We invite you to apply by clicking the link below. Please ensure your CV is up-to-date and highlights your relevant customer service and administrative experience. We look forward to reviewing your application and potentially welcoming you to a dynamic team where your passion for guest service will truly shine.
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