About Company
RIU Hotels & Resorts is a family-owned, international hotel chain founded in Mallorca, Spain, in 1953. With over 100 hotels in 20 countries, RIU is renowned for its unwavering commitment to delivering unforgettable holiday experiences and exceptional guest service. Our RIU Montego Bay property, situated on the stunning Mahoe Bay, offers an all-inclusive tropical escape that perfectly blends Jamaican charm with world-class amenities. We pride ourselves on creating a vibrant and welcoming atmosphere for both our guests and our dedicated team members. At RIU Montego Bay, we believe our employees are the heart of our operation, fostering a supportive environment where talent can thrive and careers can flourish. Join a company that values professionalism, teamwork, and the genuine joy of hospitality, where your contribution directly impacts the memorable experiences of thousands of international travelers daily. We are committed to employee well-being and offer numerous opportunities for growth within our global family.
Job Description
Are you a highly motivated, empathetic, and customer-focused individual with a genuine passion for creating memorable guest experiences in a luxurious resort setting? RIU Montego Bay is actively seeking a dedicated and energetic Hotel Receptionist to join our vibrant Guest Services team. This pivotal role positions you as the welcoming face of our exquisite all-inclusive resort, responsible for delivering an unparalleled first impression and ensuring every guest interaction is marked by warmth, efficiency, and professionalism. You will be at the forefront of guest relations, expertly managing check-ins and check-outs, gracefully handling inquiries, and proactively resolving any concerns to guarantee a seamless and truly enjoyable stay for our diverse international clientele. This position demands exceptional communication skills, a naturally friendly and approachable demeanor, and the ability to proficiently multitask within our dynamic, fast-paced environment. We are searching for an individual who not only thrives on interacting with people but also demonstrates an unwavering commitment to upholding RIU’s globally recognized standards of service excellence. A significant benefit of this role is the provision of comfortable accommodation, offering an excellent opportunity for individuals looking to fully immerse themselves in the enriching hospitality landscape of Montego Bay without immediate housing concerns. You will play a crucial role in managing reservations, providing insightful local information and recommendations, and acting as a vital link between guests and various hotel departments. If you are prepared to embark on a fulfilling career journey with a leading international hotel chain, where guest satisfaction is our highest priority and your professional growth is actively nurtured, we eagerly invite you to submit your application and become a part of the RIU family.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth, efficient, and personalized check-in process.
- Process guest check-outs, accurately handling payments, issuing invoices, and providing necessary assistance with luggage or transportation.
- Answer incoming calls and respond to guest emails and in-person inquiries in a timely, professional, and courteous manner, providing comprehensive information.
- Provide detailed information about hotel facilities, services, local attractions, dining options, and upcoming events to enhance guest experience.
- Handle guest complaints and resolve issues promptly, escalating to management when necessary, always maintaining a calm and helpful approach to ensure guest satisfaction.
- Manage room reservations, modifications, and cancellations with precision and efficiency using the hotel's Property Management System (PMS).
- Maintain a clean, organized, and presentable reception area at all times, reflecting the high standards of the resort.
- Collaborate effectively with other hotel departments (e.g., housekeeping, concierge, food & beverage) to fulfill guest requests and ensure seamless service delivery.
- Perform administrative tasks such as preparing daily reports, managing incoming and outgoing mail, and maintaining accurate guest records and data privacy.
- Adhere strictly to all hotel policies, safety procedures, and service standards to ensure a safe and professional environment for guests and staff.
- Assist guests with special requests, such as arranging taxi services, tours, or providing directions, going the extra mile to exceed expectations.
Required Skills
- Proven experience of at least 6 months in a customer service role, preferably within the hospitality industry.
- Exceptional verbal and written communication skills in English, with a clear and professional telephone manner.
- Proficiency in using computer systems, including Microsoft Office Suite, and a demonstrated ability to quickly learn new software and hotel-specific systems.
- Strong interpersonal skills with a friendly, welcoming, professional, and empathetic demeanor towards guests and colleagues.
- Ability to multitask, prioritize tasks effectively, and remain calm, composed, and efficient under pressure during busy periods.
- Excellent problem-solving abilities and a proactive, guest-centric approach to resolving issues and anticipating needs.
- Flexibility to work various shifts, including mornings, evenings, overnight, weekends, and public holidays, as per resort operational needs.
Preferred Qualifications
- Previous experience with a Property Management System (PMS), such as Opera, Fidelio, or similar hotel software.
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Proficiency in additional languages (e.g., Spanish, German, French) is highly advantageous for communicating with our diverse international clientele.
- Prior experience working in an all-inclusive resort or a high-volume hotel setting.
- Knowledge of local attractions, culture, and amenities in Montego Bay and surrounding areas.
Perks & Benefits
- Comfortable accommodation provided on-site or nearby the resort.
- Competitive salary and attractive service charge opportunities.
- Delicious and nutritious meals provided during working hours.
- Comprehensive health and dental insurance benefits.
- Robust professional training and continuous development programs to enhance your skills.
- Significant opportunities for career advancement and growth within a leading global hotel chain.
- High-quality uniform provided and laundered.
- Exclusive employee discounts on hotel stays and various services at RIU properties worldwide.
- A dynamic, vibrant, and supportive work environment where teamwork is valued.
- Paid time off and holiday benefits.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a compelling cover letter. Please ensure your application highlights your relevant experience, passion for hospitality, and why you are the ideal candidate for this guest services role at RIU Montego Bay. We eagerly look forward to reviewing your application and potentially welcoming you to our team!