About Company
Walkgard Hotels Bukoba stands as a beacon of hospitality in the heart of Bukoba, Kagera Region, Tanzania. Nestled in a vibrant area, our hotel is renowned for providing exceptional comfort, warmth, and a truly memorable experience for both business and leisure travelers. We pride ourselves on our personalized service, comfortable accommodations, and a commitment to showcasing the rich cultural heritage and natural beauty of the Kagera region. Our team is dedicated to creating a welcoming atmosphere where every guest feels valued and their needs are anticipated with genuine care. At Walkgard Hotels Bukoba, we believe that the essence of great hospitality lies in the details and the genuine smiles of our staff. We foster a supportive and friendly work environment, encouraging growth and a passion for service.
Job Description
Are you a natural people-person with a passion for delivering outstanding guest experiences? Walkgard Hotels Bukoba is seeking a dedicated and enthusiastic Full-Time Hotel Receptionist to join our vibrant team. As the first point of contact for our valued guests, you will play a pivotal role in shaping their impression of our hotel and ensuring their stay is nothing short of excellent. This isn’t just a job; it’s an opportunity to be the face of our hospitality, creating lasting memories for visitors from around the globe and within Tanzania. Your keen eye for detail, exceptional communication skills, and ability to handle various situations with grace will be key to your success. You will be instrumental in managing check-ins and check-outs, handling reservations, addressing guest inquiries, and providing concierge services that elevate the guest experience. We are looking for someone who thrives in a fast-paced environment, can multitask effectively, and possesses a genuine desire to go above and beyond for every guest. If you are passionate about the hospitality industry and eager to contribute to a welcoming and memorable environment in Bukoba, we encourage you to apply and become a vital part of our Walkgard Hotels family.
Key Responsibilities
- Warmly greet guests upon arrival, manage check-in procedures efficiently, and assign rooms.
- Handle guest check-outs, process payments accurately, and provide farewell remarks.
- Manage all incoming calls, direct them appropriately, and take messages when necessary.
- Respond promptly and professionally to guest inquiries, requests, and concerns, ensuring swift resolution.
- Process reservations, modifications, and cancellations, utilizing our property management system.
- Provide comprehensive information about hotel facilities, services, and local attractions/amenities.
- Maintain an organized and tidy reception area, ensuring it reflects the hotel's high standards.
- Liaise effectively with other departments (Housekeeping, Food & Beverage, Maintenance) to fulfill guest needs.
- Handle guest feedback and complaints with empathy and professionalism, escalating issues when necessary.
- Perform basic administrative duties, including managing mail, faxes, and general office tasks.
- Ensure the security of guest information and hotel property by following established protocols.
Required Skills
- Excellent verbal and written communication skills in English and Swahili.
- Proven customer service experience, preferably in a hospitality setting.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Proficiency in basic computer applications (MS Office) and property management systems (PMS).
- Ability to multitask and work effectively under pressure in a dynamic environment.
- Exceptional organizational skills and attention to detail.
- Professional and friendly demeanor with a strong guest-focused attitude.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or Certificate in Hotel Management, Hospitality, or a related field.
- Previous experience (1-2 years) as a Hotel Receptionist or in a similar front-office role.
- Familiarity with the Bukoba region and its attractions.
- Additional language proficiency is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement within the hotel.
- Comprehensive training and development programs.
- A supportive, collaborative, and friendly work environment.
- Staff meals during shifts.
- Contribution to a vibrant and respected local hospitality brand.
How to Apply
If you are ready to embark on a rewarding career in hospitality and believe you have the skills and passion to excel in this role, we invite you to apply. Please click on the application link below to submit your application. We look forward to reviewing your qualifications and potentially welcoming you to our team!