About Company
At Career.zycto, we believe in crafting unforgettable experiences for our guests, and that starts with our dedicated team. We are a dynamic hospitality group committed to excellence, innovation, and fostering a supportive work environment. For a Hotel Receptionist, this means an opportunity to be the face of our establishment, making every guest feel welcomed and valued. Join us and contribute to a culture where your passion for service is celebrated, and your professional growth is actively encouraged in the picturesque setting of Rufforth, York.
Job Description
Are you a highly motivated and customer-focused individual with an unyielding passion for delivering exceptional hospitality? Career.zycto is currently seeking a charismatic, efficient, and exceptionally organised Hotel Receptionist to join our warm and dedicated team in the picturesque village of Rufforth, York. This is an outstanding opportunity for an individual who thrives in a vibrant, fast-paced environment and genuinely enjoys being the first point of contact for guests, setting the tone for their entire stay with a welcoming smile and professional demeanor. As a pivotal member of our front-of-house team, you will be an invaluable ambassador for our establishment, playing a crucial role in ensuring every guest receives an outstanding and memorable experience from the moment they arrive until their departure. Your daily responsibilities will be wonderfully diverse, encompassing everything from warmly greeting arrivals, managing reservations with meticulous precision, and expertly handling guest inquiries to providing insightful local recommendations that enhance their visit. You will also be responsible for ensuring all essential administrative duties are completed seamlessly and accurately, maintaining the smooth operation of our reception desk. We are specifically looking for someone with impeccable communication skills, both verbal and written, a keen eye for detail, and a genuine desire to go above and beyond for our visitors. The ideal candidate will possess a professional yet approachable presence, a proactive ‘can-do’ attitude, and be eager to contribute positively to a supportive and cohesive team culture. This role offers not only the chance to significantly develop your skills and advance your career within the dynamic hospitality sector but also the unique advantage of working in a charming location known for its historical allure and excellent accessibility to York’s famed attractions. Bring your positive energy, unwavering dedication, and commitment to service excellence to Career.zycto, where your contributions will directly impact our reputation for outstanding guest satisfaction and where your professional growth is genuinely valued and encouraged. If you are ready to make a significant impression on our guests’ experiences, we invite you to apply.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently and accurately.
- Manage reservations, amendments, and cancellations through the hotel's property management system (PMS).
- Handle all incoming calls and emails, providing information, making bookings, and directing inquiries appropriately.
- Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Process payments, manage cash float, and accurately balance daily financial transactions.
- Provide comprehensive information about hotel facilities, services, local attractions, and dining options.
- Maintain a tidy and organised reception area, ensuring a welcoming first impression for all guests.
- Assist with administrative tasks, including preparing reports, managing correspondence, and maintaining guest records.
- Collaborate effectively with other hotel departments (housekeeping, food & beverage) to ensure a seamless guest experience.
- Adhere to all hotel policies, procedures, and health and safety guidelines.
Required Skills
- Minimum 1 year of experience in a customer service or reception role, preferably within hospitality.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in using Property Management Systems (PMS), preferably Opera or similar.
- Strong organisational and multitasking abilities with excellent attention to detail.
- Ability to work effectively under pressure and handle challenging situations with grace.
- A positive attitude, professional appearance, and a genuine passion for guest service.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience as a Hotel Receptionist in a 3-star or 4-star establishment.
- Knowledge of the local area and tourist attractions in York and North Yorkshire.
- Fluency in additional languages is a plus.
- Relevant qualification in Hospitality Management or related field.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive training and continuous professional development programs.
- Employee discounts on hotel stays, dining, and other services.
- A supportive and friendly team environment.
- Opportunities for career progression within our growing hospitality group.
- Complimentary meals during shifts.
- Free on-site parking.
How to Apply
To embark on a rewarding career with Career.zycto, please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team!
