About Company
Nthatuoa Hotel, nestled in the picturesque district of Qacha’s Nek, Lesotho, is a beloved local establishment known for its warm hospitality and comfortable accommodations. For years, we have been a welcoming haven for travelers and a proud hub for community events, offering a genuine taste of Basotho culture. Our commitment to excellent service and creating memorable experiences for every guest is at the heart of everything we do. We pride ourselves on our friendly atmosphere, dedicated team, and our role in supporting local tourism and employment. Join a team where your contributions are valued, and you can truly make a difference in our guests’ journeys.
Job Description
Are you a highly organized, customer-focused individual with a genuine passion for hospitality and a welcoming spirit? Nthatuoa Hotel, a cornerstone of comfort and community in the scenic district of Qacha’s Nek, is urgently seeking a vibrant and dedicated Hotel Receptionist to join our esteemed front-of-house team. This is a critical and highly visible role that serves as the very first point of contact for all our esteemed guests, establishing the initial impression and setting the positive tone for their entire stay with us. As our Hotel Receptionist, you will essentially be the welcoming face and professional voice of Nthatuoa Hotel, ensuring a seamless, efficient, and genuinely welcoming experience for everyone, from their initial check-in to their final check-out.
Your dynamic responsibilities will span a wide array of essential front desk operations, including expertly managing room reservations, skillfully handling all manner of guest inquiries with precision and warmth, providing insightful local recommendations that enhance our guests’ exploration of Qacha’s Nek, and diligently maintaining an impeccably organized and inviting reception area. We are specifically looking for an individual who possesses exceptional interpersonal skills, a naturally proactive and anticipatory attitude, and the proven ability to multitask effectively and gracefully in a fast-paced, dynamic hotel environment. You should have an innate talent for connecting with people from all walks of life, a keen ability to anticipate their needs before they arise, and the capability to resolve any issues or challenges that may emerge with the utmost professionalism, empathy, and grace.
This exciting opportunity offers more than just a job; it’s a chance to fully immerse yourself in the vibrant local tourism industry of Lesotho, develop invaluable customer service and operational skills, and contribute directly to the overall satisfaction, comfort, and loyalty of our cherished guests. If you are a self-starter who thrives in a bustling, guest-centric atmosphere, passionate about delivering five-star service, and eager to contribute significantly to a close-knit and supportive team that profoundly values service excellence and community engagement, then we wholeheartedly encourage you to apply today! We are committed to fostering a positive work environment where your contributions are recognized and celebrated. We are actively hiring immediately for this pivotal and rewarding position, and we look forward to welcoming a new dedicated member to the Nthatuoa Hotel family.
Key Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out processes efficiently.
- Handle all incoming calls, emails, and in-person inquiries professionally and promptly.
- Manage room reservations, cancellations, and modifications using the hotel's reservation system.
- Provide accurate information about hotel facilities, services, and local attractions in Qacha’s Nek.
- Process payments, maintain accurate guest accounts, and manage the front desk cash drawer.
- Listen attentively to guest feedback, complaints, and concerns, resolving issues courteously or escalating them to management when necessary.
- Coordinate with housekeeping and other hotel departments to ensure guest requests are met.
- Maintain a tidy, organized, and welcoming reception area.
- Assist with administrative tasks, including data entry and preparing daily reports.
- Adhere to all hotel policies and procedures regarding guest service, safety, and security.
Required Skills
- Excellent verbal and written communication skills in English and Sesotho
- Proven experience in a customer service role, preferably in hospitality
- Strong organizational and multitasking abilities
- Proficiency in basic computer applications (e.g., MS Office, email)
- Ability to handle cash and process payments accurately
- Professional and friendly demeanor with a strong guest-first attitude
- Problem-solving skills and ability to remain calm under pressure
- High level of reliability and punctuality
Preferred Qualifications
- A diploma or certificate in Hospitality Management, Tourism, or a related field
- Previous experience working with hotel reservation software (PMS)
- Knowledge of other local languages is a plus
- Familiarity with the Qacha’s Nek area and its attractions
- Ability to work flexible shifts, including weekends and public holidays
Perks & Benefits
- Competitive monthly salary
- Opportunities for professional development and hospitality training
- Complimentary staff meals during shifts
- A supportive and friendly work environment within a reputable local hotel
- Direct engagement with a diverse range of local and international guests
- Opportunity to contribute to the growth of local tourism in Qacha’s Nek
- Potential for career advancement within the hotel industry
How to Apply
If you are enthusiastic about delivering exceptional guest experiences and meet the requirements for this role, we invite you to apply without delay! Please submit your comprehensive CV and a cover letter detailing your relevant experience and why you are the ideal candidate for Nthatuoa Hotel. Click on the link below to apply for the job.