About Company
Career.zycto empowers individuals to discover fulfilling roles within dynamic industries. For aspiring hotel receptionists, we recognize the vital role you play in guest experience. We pride ourselves on connecting talent with leading establishments that foster professional growth, offer supportive environments, and value exceptional service. Joining a Career.zycto-recruited team means stepping into an opportunity where your dedication to hospitality is celebrated and your career trajectory is prioritized, all within a company committed to excellence and employee well-being in Nigeria’s vibrant hotel sector.
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Job Description
Are you a highly organized, customer-focused individual with a passion for hospitality? Career.zycto is seeking a dedicated and enthusiastic Hotel Receptionist to join a prominent hotel partner located in the thriving Abijo area of Lagos. This is an exceptional opportunity for someone looking to build a rewarding career in the hotel industry, with the added benefit of on-site accommodation provided to ensure your comfort and convenience.
As the first point of contact for our guests, you will play a crucial role in shaping their overall experience. Your warm welcome, efficient service, and meticulous attention to detail will ensure every guest feels valued and their stay is seamless from arrival to departure. This role goes beyond simple check-ins and check-outs; it’s about creating memorable interactions, resolving queries with grace, and maintaining the highest standards of hotel operations.
The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to thrive in a fast-paced environment. You will be responsible for managing reservations, handling guest inquiries, processing payments, and maintaining accurate records. We are looking for someone who is not only professional and articulate but also genuinely enjoys assisting people and creating a positive atmosphere. Your ability to multitask effectively and remain composed under pressure will be key to your success.
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This position offers a unique chance to work within a supportive team environment where your contributions are recognized and valued. With accommodation provided, you can focus entirely on your professional development and delivering outstanding service without the daily commute concerns. If you are eager to embark on a fulfilling hospitality journey and contribute to a hotel’s reputation for excellence, we encourage you to apply and become an integral part of our vibrant team in Abijo, Lagos.
Key Responsibilities
- Greet guests warmly upon arrival and manage the check-in and check-out processes efficiently.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Process reservations, cancellations, and modifications accurately using the hotel's Property Management System (PMS).
- Manage cash and credit card transactions, maintain a balanced cash drawer, and prepare daily reports.
- Answer incoming calls, direct them to appropriate departments, and provide information about hotel services and local attractions.
- Maintain a clean, tidy, and organized reception area.
- Collaborate with other hotel departments (housekeeping, F&B, security) to ensure seamless guest experience.
- Provide administrative support, including sorting mail, sending faxes, and managing office supplies.
- Adhere to all hotel policies and procedures, including safety and security guidelines.
- Assist with luggage handling when necessary and arrange transportation for guests.
Required Skills
- Proven experience as a Hotel Receptionist or in a similar customer service role (minimum 1 year).
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service abilities.
- Proficiency in basic computer applications (MS Office) and experience with Property Management Systems (PMS).
- Ability to multitask, prioritize, and manage time effectively in a busy environment.
- High level of professionalism, discretion, and a friendly demeanor.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Proficiency in additional languages relevant to the local or tourist demographic.
- Familiarity with local attractions and amenities in Lagos, particularly Abijo and its environs.
- Experience with Opera PMS or similar industry-standard software.
Perks & Benefits
- Competitive monthly salary.
- Comfortable on-site accommodation provided.
- Opportunity for professional growth and career advancement within the hospitality sector.
- Comprehensive health benefits package.
- Meals during working shifts.
- Supportive and dynamic work environment.
- Paid annual leave.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your CV/Resume is up-to-date and highlights your relevant experience and skills. We look forward to reviewing your application.
