About Company
Seeking to launch or advance your career in the vibrant Lagos hospitality scene? Career.zycto specializes in connecting exceptional talent with leading hotel establishments, ensuring a perfect match for both candidates and employers. We understand the unique demands and rewarding nature of front-office roles. As your dedicated recruitment partner, we champion your skills and aspirations, facilitating access to opportunities that offer growth, stability, and crucial benefits like accommodation. Join our network and let us help you find a role where your welcoming smile and organizational prowess are truly valued.
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Job Description
This is an exceptional opportunity for a dedicated and customer-focused Hotel Receptionist to join a reputable hospitality establishment situated in the bustling Gbagada area of Lagos. As the first point of contact for guests, you will play a pivotal role in shaping their experience from arrival to departure. This position demands a warm, professional, and efficient individual with a keen eye for detail and a genuine passion for service excellence. We are looking for someone who thrives in a dynamic environment, possesses excellent communication skills, and can maintain composure while managing multiple tasks.
Your daily duties will encompass a wide range of responsibilities, from handling reservations and check-ins to addressing guest inquiries and resolving any issues promptly and courteously. You will be instrumental in creating a welcoming atmosphere, ensuring every guest feels valued and their needs are anticipated. The ideal candidate will be adept at utilizing property management systems (PMS) and possess a solid understanding of hotel operations. Beyond the technical skills, we seek a personality that radiates hospitality—someone who can offer local insights, assist with travel arrangements, and generally enhance the guest’s stay in Lagos.
This role comes with the significant benefit of provided accommodation, simplifying your daily commute and allowing you to focus entirely on delivering outstanding guest service. Living on-site fosters a stronger sense of team and allows for better responsiveness to operational needs, though specific working hours will be structured to ensure work-life balance. We are committed to fostering a supportive and inclusive work environment where every team member is encouraged to grow and develop their career within the hospitality industry. If you are eager to contribute to a team dedicated to creating unforgettable guest experiences and are looking for a role that offers both professional challenge and tangible support, we encourage you to apply. We believe in investing in our staff, providing opportunities for training and advancement for those who demonstrate dedication and a commitment to our high standards of service. Join us in setting the benchmark for hospitality in Gbagada.
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Key Responsibilities
- Warmly welcome and register guests upon arrival, assigning rooms and issuing keys.
- Process check-ins and check-outs efficiently and accurately.
- Handle all guest inquiries, requests, and complaints professionally and promptly.
- Manage phone calls, emails, and in-person reservations.
- Process payments, maintain accurate billing, and handle cash/card transactions.
- Maintain a tidy and presentable reception area, ensuring a positive first impression.
- Provide guests with comprehensive information about hotel services, facilities, and local attractions.
- Collaborate effectively with housekeeping, security, and other departments to ensure seamless guest satisfaction.
Required Skills
- Excellent verbal and written communication skills in English.
- Proficiency in using Property Management Systems (PMS).
- Strong customer service and interpersonal skills.
- Ability to multitask and work effectively under pressure.
- Exceptional organizational and time management abilities.
- A welcoming, professional, and approachable demeanor.
Preferred Qualifications
- Fluency in an additional local Nigerian language (e.g., Yoruba).
- Certification or diploma in hospitality management or a related field.
- Knowledge of local tourism attractions, services, and transportation in Lagos.
- Previous experience with specific PMS software (e.g., Opera PMS).
Perks & Benefits
- Comfortable on-site accommodation provided.
- Competitive monthly salary with potential for performance bonuses.
- Opportunities for professional development and career growth within the hospitality sector.
- Employee meal plan during shifts.
- Access to ongoing staff training programs and workshops.
- Supportive and collaborative work environment with a dedicated team.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience in hospitality and customer service, as well as any specific skills related to front desk operations. We look forward to reviewing your qualifications and potentially welcoming you to our team.
