About Company
Protea Hotel by Marriott Zanzibar Mbweni offers a unique blend of historical charm and modern comfort, nestled amidst the ancient ruins and lush gardens of Mbweni, Zanzibar. As part of the prestigious Marriott International family, we are committed to providing exceptional service and memorable experiences for our guests. Our hotel prides itself on its serene beachfront location, vibrant local culture, and a team dedicated to excellence. We believe in fostering a supportive and inclusive work environment where every associate can thrive and contribute to our legacy of hospitality. Joining us means becoming part of a global brand with immense opportunities for growth and development, all while experiencing the unique beauty and warmth of Zanzibar. We are dedicated to creating a welcoming and inspiring atmosphere, not just for our guests, but for every member of our team. Our values center around putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. We champion diversity and inclusion, understanding that a rich tapestry of backgrounds and perspectives enriches our guest experience and strengthens our team.
Job Description
This role is crucial for maintaining the high standards of cleanliness, presentation, and guest comfort that Protea Hotel by Marriott Zanzibar Mbweni is renowned for. As a Hotel Room Supervisor with flexible schedules, you will play a pivotal role in leading and inspiring our housekeeping team, ensuring that all guest rooms and public areas consistently meet and exceed our stringent quality benchmarks. You will be responsible for the daily supervision of housekeeping operations, including inspecting rooms, managing linen and supply inventories, and coordinating with other departments to ensure seamless service delivery. Your ability to adapt to varying operational demands and lead a diverse team with integrity and enthusiasm will be key to your success. We are looking for someone who possesses an eagle eye for detail, a proactive problem-solving approach, and a genuine passion for hospitality. This position demands excellent organizational skills, a strong work ethic, and a commitment to fostering a positive and productive environment for all team members. The flexible scheduling aspect means we are seeking someone who can adapt their working hours to meet the dynamic needs of our hotel operations, potentially including evenings, weekends, and holidays, while maintaining a healthy work-life balance within the supervisory framework. You will be instrumental in training new staff, conducting performance reviews, and implementing best practices to enhance efficiency and guest satisfaction. This is an exceptional opportunity for a dedicated professional to contribute significantly to our hotel’s reputation and grow within a global hospitality leader. You will also be responsible for ensuring compliance with all health and safety regulations, maintaining accurate records, and handling guest requests and complaints efficiently and courteously. Your leadership will directly impact guest satisfaction and the overall operational efficiency of our hotel’s accommodation services.
Key Responsibilities
- Supervise and coordinate the activities of room attendants and other housekeeping staff.
- Inspect guest rooms and public areas to ensure cleanliness standards are met and maintained.
- Train new housekeeping staff and provide ongoing coaching and development.
- Manage inventory of linens, cleaning supplies, and guest amenities, ensuring adequate stock levels.
- Coordinate with the front office and maintenance departments to ensure timely room preparation and resolution of guest issues.
- Develop and implement flexible work schedules to meet operational demands and staff availability.
- Handle guest complaints and requests regarding room cleanliness or facilities promptly and professionally.
- Ensure compliance with hotel policies, safety regulations, and hygiene standards.
- Conduct performance evaluations for team members and provide constructive feedback.
- Monitor and control departmental expenses without compromising service quality.
Required Skills
- Proven experience in a supervisory role within housekeeping or hospitality.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to lead, motivate, and manage a diverse team.
- Proficiency in using hotel management software (PMS).
- Flexibility to work varying shifts, including weekends and holidays.
- Problem-solving skills and a proactive approach to challenges.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Knowledge of multiple languages (e.g., Swahili, English, Arabic).
- Experience with Marriott International standards and procedures.
Perks & Benefits
- Competitive salary and service charge.
- Comprehensive health insurance.
- Generous vacation and sick leave policy.
- Opportunities for career growth and professional development within Marriott International.
- Employee discounts on hotel stays and dining worldwide.
- Meals provided during shifts.
- A supportive and inclusive work environment.
- Contribution to a dynamic and culturally rich hospitality experience.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and a cover letter detailing their relevant experience and why they are an ideal fit for this role at Protea Hotel by Marriott Zanzibar Mbweni. Please highlight your experience in a supervisory capacity and your adaptability to flexible scheduling. We look forward to reviewing your application.