About Company
Career.zycto is actively shaping the future of hospitality by connecting dedicated talent with exceptional opportunities. We believe that the heart of any successful hotel lies in its service crew – the friendly faces and diligent hands that ensure guest satisfaction. Joining us means becoming part of a community that values hard work, commitment, and personal growth. We’re not just offering jobs; we’re offering a pathway to a rewarding career, providing a stable and supportive environment where your contributions are truly appreciated. Experience a place where your dedication truly makes a difference in creating memorable guest experiences.
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Job Description
Are you passionate about delivering exceptional guest experiences and eager to embark on a fulfilling career in the vibrant hospitality sector? Career.zycto is actively seeking enthusiastic and dedicated individuals to join our esteemed partner hotels as Hotel Service Crew in Ikpoba Hill, Benin City. This isn’t just a job; it’s an opportunity to become an integral part of a team committed to excellence, where your efforts directly contribute to creating memorable stays for every guest.
As a Hotel Service Crew member, you will be at the forefront of guest interaction, ensuring the highest standards of service and operational efficiency across various hotel departments. You’ll be responsible for maintaining a pristine and inviting environment, assisting guests with their needs, and supporting daily hotel operations to guarantee seamless service delivery. This includes everything from meticulously preparing guest rooms to assisting with dining services and ensuring public areas are spotless. We are looking for individuals who possess a positive attitude, strong work ethic, and a genuine desire to serve others, understanding that every small detail contributes to a grand experience.
This role is perfect for those who thrive in a fast-paced environment and enjoy a dynamic workday. You will have the chance to develop a wide range of skills, from meticulous room preparation and public area maintenance to attentive guest relations and efficient service support. Every day brings new opportunities to interact with diverse guests, solve immediate challenges, and work collaboratively with colleagues. We understand the importance of providing a stable foundation for our team members, which is why this position comes with **accommodation provided**, removing the stress of housing and allowing you to fully focus on your career growth and personal development within a comfortable living arrangement.
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Join a supportive team culture where collaboration and mutual respect are paramount. Your contribution will be vital in upholding our partner hotels’ reputation for outstanding hospitality, reflecting our commitment to guest satisfaction and operational excellence. If you are ready to start a rewarding career, grow your skills within a professional setting, and make a tangible impact on guest satisfaction, we encourage you to apply. This is your chance to shine in a role where your dedication is celebrated and your potential is nurtured, all while enjoying the peace of mind that comes with provided accommodation.
Key Responsibilities
- Prepare and clean guest rooms, bathrooms, and common areas to the highest standards of hygiene and presentation.
- Assist guests with luggage, inquiries, and special requests, ensuring a welcoming and helpful demeanor.
- Support food and beverage service, including setting up dining areas, serving meals, and clearing tables.
- Maintain cleanliness and orderliness of back-of-house areas, storage rooms, and staff facilities.
- Promptly report any maintenance issues, damages, or safety concerns to the relevant department.
- Adhere strictly to all health, safety, and hygiene regulations and company policies.
- Collaborate effectively with team members across various departments to ensure smooth operations.
- Provide attentive, friendly, and efficient customer service at all times, anticipating guest needs.
- Assist with laundry services, including washing, drying, folding, and distributing linens and uniforms.
- Handle guest complaints or concerns professionally and escalate as necessary.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication abilities (verbal and basic written English).
- Ability to work effectively and cooperatively in a team-oriented environment.
- High level of attention to detail and commitment to cleanliness.
- Physical stamina and ability to stand, walk, bend, and lift for extended periods.
- Proactive, adaptable, and flexible approach to varying tasks and schedules.
- A positive, enthusiastic, and respectful 'can-do' attitude.
- Ability to follow instructions and procedures accurately.
Preferred Qualifications
- Previous experience in a hotel, hospitality, or customer service role.
- Familiarity with basic hotel operations and hygiene standards.
- Ability to communicate in additional local languages (e.g., Edo, Yoruba, Igbo).
- A relevant certificate or vocational training in hospitality or a related field.
Perks & Benefits
- Accommodation provided.
- Competitive monthly salary.
- Complimentary meals during shifts.
- Opportunities for professional development and career growth within the hospitality sector.
- A supportive, friendly, and inclusive work environment.
- Comprehensive health and safety training.
- Stable employment in a growing industry.
- Team-building activities and staff welfare programs.
How to Apply
To seize this exciting opportunity and join our dynamic team, please click on the application link below to submit your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
