About Company
Mohale’s Hoek Hotel stands as a cornerstone of hospitality in the picturesque Mohale’s Hoek District of Lesotho. Rooted in authentic Basotho culture and renowned for its warm, welcoming atmosphere, our hotel offers guests a comfortable retreat whether they are traveling for business or leisure. We pride ourselves on providing exceptional service, comfortable accommodations, and a taste of local charm, making every stay a memorable experience. Our team is a family, dedicated to upholding the highest standards of service and creating a positive, supportive environment for both our guests and our staff. Join us and become part of a legacy of genuine hospitality in the Mountain Kingdom.
Job Description
Are you passionate about creating unforgettable experiences for guests? Do you thrive in a dynamic environment where no two days are the same? Mohale’s Hoek Hotel is actively seeking dedicated and enthusiastic Hotel Staff to join our vibrant team in Ha Matlosa, Mohale’s Hoek. This is an exciting opportunity for individuals who are committed to delivering outstanding service and contributing to the warm, welcoming atmosphere that defines our establishment.
As a vital member of our hotel staff, you will be at the forefront of guest interaction, ensuring every visitor feels valued and enjoys a seamless, comfortable stay. Your role will encompass a variety of crucial functions, from maintaining the pristine condition of our premises to attending to guests’ needs with a friendly smile and efficient service. We are looking for individuals who embody professionalism, possess excellent communication skills, and are eager to learn and grow within the hospitality industry. Whether you are an experienced professional or looking to start your career in hotels, we provide comprehensive training and a supportive team environment to help you succeed.
This position requires a proactive attitude, a keen eye for detail, and the ability to work effectively both independently and as part of a cohesive team. You will be instrumental in upholding our hotel’s reputation for excellence, ensuring that all operational standards are met and exceeded. If you are a hardworking, adaptable, and customer-focused individual ready to make a significant impact on our guests’ experiences, we encourage you to apply and embark on a rewarding journey with Mohale’s Hoek Hotel.
Key Responsibilities
- Welcome guests warmly upon arrival and assist with check-in and check-out procedures.
- Maintain the cleanliness and tidiness of guest rooms, public areas, and back-of-house facilities according to hotel standards.
- Respond promptly and courteously to guest inquiries, requests, and concerns, ensuring a high level of guest satisfaction.
- Assist guests with luggage handling, directions, and general information about the hotel and local area.
- Serve food and beverages in the dining areas, ensuring proper presentation and service etiquette.
- Handle telephone calls and reservations efficiently, providing accurate information.
- Monitor and replenish supplies in guest rooms and common areas as needed.
- Collaborate with other hotel departments (e.g., front desk, kitchen, maintenance) to ensure smooth operations.
- Adhere to all health, safety, and security policies and procedures of the hotel.
- Perform various administrative tasks and support duties as assigned by management.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written (English and Sesotho preferred).
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Attention to detail and a commitment to maintaining high standards of cleanliness and service.
- Reliability, punctuality, and a strong work ethic.
- Basic computer proficiency for administrative tasks.
- Physical stamina to stand, walk, bend, and lift as required by the role.
Preferred Qualifications
- Previous experience in a hotel, guest house, or customer service role.
- A certificate or diploma in Hospitality Management or a related field.
- Ability to speak additional local languages.
- Basic knowledge of first aid and emergency procedures.
Perks & Benefits
- Competitive monthly salary.
- Complimentary staff meals during shifts.
- Provided uniforms.
- Opportunities for professional development and training.
- A supportive and friendly team environment.
- Opportunity to immerse in local culture and hospitality.
- Potential for career advancement within the hotel.
How to Apply
If you are ready to contribute your talents to a welcoming and esteemed establishment, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!