About Company
As a leading talent acquisition firm, Career.zycto specializes in connecting exceptional candidates with premium opportunities across diverse sectors. We pride ourselves on understanding the unique needs of both our clients and the professionals we represent. Our mission is to empower individuals to achieve their career aspirations by facilitating placements that offer growth, stability, and a supportive work environment. We believe that the right fit transforms not just a career, but a life, and are dedicated to fostering successful, long-term employment relationships. Join us, and let’s build your future together.
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Job Description
Career.zycto is thrilled to announce an exciting opportunity for dedicated and enthusiastic Hotel Support Staff to join a prestigious hospitality establishment located in the serene and exclusive Parkview Estate, Ikoyi. This is an unparalleled chance to launch or advance your career in the vibrant hotel industry, working within an environment that values impeccable service and guest satisfaction above all else. We are seeking individuals who are passionate about hospitality, possess a strong work ethic, and are eager to contribute to a seamless and memorable experience for every guest.
In this pivotal role, you will be an integral part of the daily operations, ensuring that the hotel runs efficiently and that guests receive the highest standard of care. Your duties will be varied and dynamic, ranging from assisting with guest inquiries and managing basic administrative tasks to supporting housekeeping and front office teams. This position is ideal for someone who thrives in a fast-paced setting, enjoys interacting with people, and has a keen eye for detail. The successful candidate will play a crucial role in maintaining the hotel’s reputation for excellence and creating a welcoming atmosphere for all visitors.
What truly sets this opportunity apart is the provision of on-site accommodation, offering unparalleled convenience and peace of mind. This benefit significantly reduces commuting stress and living expenses, allowing you to focus entirely on your professional growth and development within the hospitality sector. You will be joining a supportive team that fosters a culture of collaboration and continuous improvement. If you are looking for a role where your contributions are valued, your professional journey is supported, and you can truly make a difference in guest experiences, then we encourage you to apply.
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Key Responsibilities
- Provide exceptional customer service, assisting guests with inquiries, requests, and concerns promptly and courteously.
- Support front desk operations, including check-ins, check-outs, reservation assistance, and directing calls.
- Liaise effectively with housekeeping, maintenance, and other departments to ensure timely resolution of guest requests and operational needs.
- Assist in maintaining the cleanliness and tidiness of common areas and ensuring hotel standards are upheld.
- Handle basic administrative tasks such as filing, data entry, and managing incoming and outgoing correspondence.
- Monitor inventory of supplies for various departments and report needs to management.
- Help with event setup and breakdown as required, ensuring smooth execution.
- Address minor guest issues and escalate complex problems to appropriate management personnel.
- Contribute to a positive and cooperative work environment by supporting team members.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Ability to multi-task and manage time effectively in a dynamic environment.
- Problem-solving skills with a proactive approach.
- High level of attention to detail and organizational aptitude.
- Basic computer proficiency (MS Office Suite, email).
- Ability to work flexible shifts, including weekends and holidays.
Preferred Qualifications
- Previous experience (6-12 months) in a hotel, hospitality, or customer service role.
- A diploma or certificate in Hospitality Management or related field.
- Familiarity with hotel property management systems (PMS) is a plus.
- Knowledge of local attractions and services in Lagos/Ikoyi area.
Perks & Benefits
- Comfortable on-site accommodation provided.
- Competitive salary package.
- Opportunities for professional growth and career advancement within the hospitality sector.
- Supportive and collaborative team environment.
- Staff meals during shifts.
- Healthcare benefits (negotiable based on performance/tenure).
How to Apply
Eager to embark on a rewarding career in hospitality with accommodation provided? Click the application link below to submit your resume and cover letter. We look forward to reviewing your application!
