About Company
Mafeteng Hotel stands as a cherished landmark in the heart of Mafeteng, Lesotho, offering a warm and inviting experience for both local and international guests. Renowned for our genuine Basotho hospitality, comfortable accommodations, and delectable dining options, we pride ourselves on creating memorable stays. We are deeply embedded in the local community, committed to excellence in service, and dedicated to fostering a supportive and professional environment for our team members. Joining Mafeteng Hotel means becoming part of a family that values passion, hard work, and a commitment to delivering exceptional guest satisfaction. We believe our success is built upon the dedication and talent of our diverse team.
Job Description
Are you a proactive, customer-focused individual with a passion for hospitality? Mafeteng Hotel is seeking an enthusiastic and dedicated Hotel Waiter to join our vibrant Food & Beverage team with an immediate start. This is an incredible opportunity to contribute to a beloved local establishment and make a direct impact on our guests’ dining experiences. As a Hotel Waiter, you will be the face of our restaurant, responsible for providing impeccable service, taking accurate orders, and ensuring every guest feels welcomed and valued. You will work closely with our kitchen and bar staff to ensure smooth service delivery, maintaining high standards of cleanliness and efficiency throughout your shift. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a keen eye for detail. You’ll thrive in a fast-paced environment, working diligently to anticipate guest needs and resolve any issues promptly and professionally. This role is perfect for someone looking to grow their career in hospitality, offering a dynamic work setting where your contributions are recognized and appreciated. We are committed to your professional development and will provide the necessary training to help you excel. If you’re ready to embark on a rewarding journey with a team that cherishes service excellence and a positive work culture, we encourage you to apply.
Key Responsibilities
- Warmly greet and seat guests upon their arrival in the dining area.
- Present menus, explain daily specials, and offer recommendations with enthusiasm and knowledge.
- Accurately take food and beverage orders, utilizing our point-of-sale system.
- Serve food and beverages promptly and professionally, ensuring correct presentation and temperature.
- Monitor guest satisfaction throughout their meal, responding to requests and addressing concerns proactively.
- Clear tables efficiently and reset them for the next guests, maintaining hygiene standards.
- Process payments accurately and handle cash/card transactions with integrity.
- Collaborate effectively with kitchen staff, bartenders, and other team members to ensure seamless service.
- Assist with setting up and breaking down dining areas for various events or shifts.
- Adhere to all health, safety, and hygiene regulations, including proper food handling practices.
- Maintain a clean and organized work environment, including stocking service stations.
- Contribute to a positive and supportive team atmosphere.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Proven ability to provide exceptional customer service.
- Strong attention to detail and ability to multitask.
- Basic mathematical skills for order taking and bill calculation.
- Ability to work effectively in a fast-paced, dynamic environment.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Reliability and punctuality.
Preferred Qualifications
- Minimum of 6 months experience in a waiter/waitress role, preferably within a hotel or restaurant setting.
- A diploma or certificate in hospitality or a related field.
- Familiarity with local Basotho cuisine and beverages.
- Ability to communicate in Sesotho and English.
- Experience with point-of-sale (POS) systems.
Perks & Benefits
- Competitive monthly salary.
- Daily staff meals provided.
- Complimentary uniform and laundry service.
- Ongoing training and professional development opportunities.
- Opportunities for career advancement within the hotel.
- A supportive and friendly work environment.
- Employee discounts on hotel services (subject to policy).
How to Apply
If you are eager to begin an exciting career as a Hotel Waiter and meet the qualifications listed, we invite you to apply. Please click on the application link below to submit your interest. We look forward to reviewing your application and potentially welcoming you to the Mafeteng Hotel family!