About Company
Nestled in the vibrant heart of Downtown Kingston, The Grand Hotel Excelsior stands as a beacon of Jamaican hospitality, offering guests an authentic and comfortable experience since its establishment. We are renowned for our unwavering commitment to excellent service, our warm, welcoming atmosphere, and our prime location which provides effortless access to the city’s rich cultural heritage, bustling business districts, and picturesque waterfront attractions. At The Grand Hotel Excelsior, we firmly believe that our team members are the cornerstone of our success, and we foster an environment of profound respect, continuous growth, and shared dedication to creating truly memorable stays for all our visitors. We pride ourselves immensely on maintaining the highest standards of cleanliness and guest satisfaction, ensuring every intricate detail contributes to an exceptional and unforgettable experience. Join our esteemed team and become a vital part of a legacy that celebrates the very best of Jamaican charm, professionalism, and genuine hospitality.
Job Description
Are you a dedicated and meticulously organized individual with a profound passion for creating pristine environments and ensuring unparalleled guest comfort? The Grand Hotel Excelsior is actively seeking an enthusiastic and highly reliable Housekeeper to join our dedicated and dynamic hotel service team. This exceptional opportunity includes full live-in accommodation, providing a stable, secure, and incredibly convenient living arrangement right where you work, effectively eliminating daily commute concerns and fostering a strong sense of community and camaraderie amongst our valued staff. As a Housekeeper, you will be absolutely instrumental in upholding the exceptionally high standards of cleanliness, hygiene, and aesthetic presentation that The Grand Hotel Excelsior is celebrated for throughout the region. You will be directly responsible for meticulously cleaning, sanitizing, and preparing guest rooms to perfection, as well as maintaining the pristine condition of common areas and back-of-house facilities, ensuring every corner reflects our unwavering commitment to excellence. This pivotal role demands a keen and discerning eye for detail, a proactive and anticipatory attitude, and the ability to work both highly efficiently and independently, while also collaborating seamlessly and effectively with other integral team members. We are actively searching for someone who takes immense personal pride in their work, deeply understands the paramount importance of a welcoming, hygienic, and aesthetically pleasing environment for our cherished guests, and is genuinely eager to contribute positively to a superior hotel experience. If you are seeking a truly rewarding full-time position where your hard work and dedication are profoundly valued, and where you can genuinely make a significant difference in our guests’ comfort and satisfaction, we warmly invite you to apply. This role offers not just a job, but a genuine home within our supportive, family-oriented hotel environment.
Key Responsibilities
- Meticulously clean, sanitize, and tidy all assigned guest rooms to the highest luxury hotel standards, including making beds, dusting furniture and surfaces, vacuuming carpets, mopping floors, and thoroughly cleaning and sanitizing bathrooms.
- Accurately replenish guest room amenities, linens, and supplies according to established hotel inventory and presentation standards.
- Thoroughly clean and maintain all common areas such as lobbies, hallways, stairwells, public restrooms, elevators, and other public spaces.
- Operate and maintain all cleaning equipment and tools responsibly, ensuring proper usage, cleaning, and storage after each shift.
- Promptly report any observed maintenance issues, potential safety hazards, or damaged items found in guest rooms or public areas to the supervisory team.
- Professionally and politely handle all guest requests and inquiries, efficiently escalating more complex issues to supervisors when necessary.
- Adhere strictly to all hotel policies and procedures regarding security protocols, safety regulations, and paramount guest privacy.
- Assist with hotel laundry services as required, including washing, drying, folding, and meticulous sorting of linens, towels, and guest items.
- Collaborate effectively and harmoniously with other housekeeping staff, the front desk team, and maintenance personnel to ensure seamless operations.
Required Skills
- Proven experience in housekeeping, with a strong preference for experience within a hotel or established hospitality environment.
- Exceptional attention to detail and a consistently high standard for cleanliness and organization.
- Demonstrated ability to work both independently and collaboratively as part of a diverse team in a dynamic, fast-paced environment.
- Strong time management, organizational, and task prioritization skills.
- Good physical stamina, including the ability to lift, bend, push, and pull cleaning equipment and supplies.
- Unwavering reliability, punctuality, and a strong, dedicated work ethic.
- Fundamental understanding of hygiene, sanitation best practices, and health and safety regulations.
Preferred Qualifications
- High school diploma or equivalent secondary education.
- Formal certification or training in hospitality or professional housekeeping.
- Proficiency in the use of various cleaning chemicals, supplies, and professional cleaning equipment.
- Previous experience in a live-in accommodation role within a similar setting.
Perks & Benefits
- Comfortable and secure live-in accommodation provided on-site.
- Complimentary daily meals.
- Professional laundry service for uniforms.
- Competitive monthly salary commensurate with experience.
- Comprehensive health and wellness benefits package.
- Excellent opportunities for professional development and continuous training.
- A supportive, inclusive, and friendly work environment.
- Generous employee discounts on hotel services and amenities.
How to Apply
Interested candidates who meet the qualifications outlined above are strongly encouraged to apply by clicking the secure link below. Please ensure your resume is thoroughly updated and clearly highlights your relevant experience and unwavering commitment to exceptional hospitality service. We eagerly look forward to reviewing your application and potentially welcoming you to The Grand Hotel Excelsior family. Apply now to embark on a truly fulfilling and stable career with us!