About Company
Are you a meticulous leader ready to elevate guest experiences? Career.zycto is dedicated to connecting top talent with thriving hospitality environments across Nigeria. We partner with esteemed hotels and service apartments, valuing pristine presentation and exceptional service above all else. For a Housekeeping Supervisor, this means joining a team where your organizational prowess and leadership directly contribute to guest satisfaction and operational excellence. We champion environments that foster growth, reward attention to detail, and empower professionals to shine. If you’re seeking a role where your commitment to cleanliness and team motivation is truly appreciated, Career.zycto offers the perfect pathway to your next career milestone in Karu, Abuja.
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Job Description
Career.zycto is actively seeking a highly motivated and experienced Housekeeping Supervisor to join a prestigious hospitality team in Karu, Abuja. This pivotal role requires a professional who is passionate about maintaining impeccable standards of cleanliness, guest satisfaction, and operational efficiency. As a Housekeeping Supervisor, you will be instrumental in overseeing the daily activities of the housekeeping department, ensuring all areas of the establishment meet and exceed cleanliness and presentation benchmarks. You will lead by example, inspiring your team to deliver exceptional service and uphold the property’s reputation for excellence. This is an exciting opportunity for a dedicated individual to contribute significantly to a guest-focused environment, driving quality and ensuring seamless operations. Your leadership will directly impact guest comfort and the overall success of the facility. If you possess a keen eye for detail, strong organizational skills, and a proven ability to manage and motivate a diverse team, we encourage you to apply and become a vital part of our client’s commitment to unparalleled guest experiences.
Key Responsibilities
- Supervise and coordinate the daily activities of housekeeping staff, including assigning duties, inspecting work, and ensuring adherence to established standards.
- Train new housekeeping employees on cleaning procedures, safety protocols, and proper use of equipment and chemicals.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, order, and satisfactory conditions.
- Monitor inventory of cleaning supplies and linen, ensuring adequate stock levels and efficient usage; prepare requisitions for replenishment.
- Address guest complaints and special requests promptly and efficiently, ensuring guest satisfaction.
- Develop and implement effective cleaning schedules and procedures to maximize efficiency and maintain high standards.
- Report maintenance issues and damages promptly to the appropriate department for resolution.
- Maintain accurate records of housekeeping activities, staff attendance, and lost and found items.
- Ensure all housekeeping staff comply with health and safety regulations, including the proper handling of hazardous materials.
- Assist in the performance evaluation of housekeeping staff and provide constructive feedback for improvement.
Required Skills
- Proven experience in housekeeping operations, preferably in a supervisory role within the hospitality industry.
- Strong leadership and team management abilities, with a focus on motivation and training.
- Excellent communication and interpersonal skills, both verbal and written.
- Exceptional attention to detail and a commitment to maintaining high standards of cleanliness.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Proficiency in basic computer applications for record-keeping and inventory management.
- Knowledge of cleaning chemicals, equipment, and safety procedures.
Preferred Qualifications
- A degree or diploma in Hospitality Management or a related field.
- First Aid and CPR certification.
- Experience with hotel management software (e.g., Opera, Fidelio).
- Multilingual abilities, especially local languages or French.
- Previous experience in a 3-star or higher hotel environment.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Health and wellness benefits.
- Opportunities for professional development and career advancement.
- Employee recognition programs.
- A supportive and collaborative work environment.
- Staff meals during shifts.
How to Apply
Interested and qualified candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Only shortlisted applicants will be contacted for an interview.
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