About Company
Embark on a journey where your passion for technology meets boundless opportunity. Career.zycto is a dynamic and forward-thinking organization nestled in the heart of Lagos, dedicated to fostering innovation and providing robust IT solutions. We believe in nurturing talent from the ground up, offering a supportive environment where entry-level professionals can gain invaluable hands-on experience, learn from seasoned experts, and contribute directly to impactful projects. Join a team that prioritizes continuous learning, collaborative problem-solving, and professional growth, making Career.zycto the perfect launchpad for your tech career.
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Job Description
Are you an aspiring tech enthusiast eager to kickstart your career in Information and Communication Technology? Career.zycto invites motivated and curious individuals to join our vibrant team as an ICT Assistant Technician. This entry-level role is designed for individuals who possess a foundational understanding of IT concepts, a strong desire to learn, and a proactive approach to problem-solving.
As an ICT Assistant Technician, you will play a crucial supporting role in ensuring the smooth and efficient operation of our IT infrastructure and systems. This position offers an unparalleled opportunity to gain practical experience across various facets of IT support, network maintenance, and hardware/software troubleshooting within a dynamic corporate environment. You’ll work closely with senior technicians and IT managers, receiving mentorship and guidance that will be instrumental in developing your technical expertise and professional skills.
Your daily tasks will range from assisting with the setup and configuration of new workstations and peripherals for employees, to providing first-line technical support for common user issues, resolving connectivity problems, and performing routine system checks. You will be instrumental in maintaining our inventory of IT assets, ensuring all equipment is accounted for and in good working order. This role is not just about fixing problems; it’s about being an integral part of a team that keeps our operations running seamlessly, empowering our staff with reliable technology.
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We are looking for someone who is not afraid to ask questions, is keen on exploring new technologies, and demonstrates excellent communication skills to articulate technical information clearly to non-technical users. If you thrive in a collaborative setting, are meticulous with details, and committed to delivering high-quality support, then Career.zycto is the place for you. We are committed to your growth, providing opportunities for certifications and advanced training as you progress. This is more than a job; it’s a foundation for a rewarding career in the fast-paced world of ICT. Join us and make a tangible impact from day one!
Key Responsibilities
- Provide first-line technical support to end-users, addressing hardware and software issues promptly.
- Assist in the installation, configuration, and maintenance of computer systems, networks, and peripherals.
- Perform routine system checks, updates, and maintenance tasks to ensure optimal performance.
- Troubleshoot basic network connectivity issues (LAN/WAN, Wi-Fi).
- Maintain accurate inventory records of IT equipment and software licenses.
- Support in the deployment of new hardware and software, ensuring smooth integration.
- Escalate complex technical problems to senior IT staff when necessary.
- Document technical issues and solutions for future reference and knowledge base.
Required Skills
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Familiarity with network concepts (TCP/IP, DNS, DHCP).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to learn quickly and adapt to new technologies.
- Customer-centric approach with good interpersonal skills.
Preferred Qualifications
- IT-related certifications (e.g., CompTIA A+, Google IT Support Professional Certificate).
- Previous experience in a technical support or helpdesk role (even internships or voluntary work).
- Knowledge of basic cybersecurity best practices.
- Familiarity with cloud services (e.g., Google Workspace, Microsoft 365).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance coverage.
- Opportunities for professional development and industry certifications.
- Mentorship program with experienced IT professionals.
- Paid time off and holidays.
- Dynamic and supportive work environment.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter detailing their interest in the ICT Assistant Technician role and relevant experience. Please ensure your application highlights your passion for technology and your willingness to grow with Career.zycto. We encourage applicants to click on the link below to apply for the job.
