About Company
Are you eager to kickstart your career in a vibrant, supportive environment? Career.zycto offers exactly that, serving as a dynamic launchpad for emerging talent. We empower individuals and organizations to achieve their full potential through strategic talent solutions and robust IT infrastructure management. Join a team where your natural curiosity and passion for technology will be nurtured, providing a fantastic foundation for growth in the IT sector. We believe in investing in our people, fostering a collaborative culture where learning is constant and contributions are valued. This is your chance to make a tangible impact from day one, surrounded by seasoned professionals ready to guide your journey.
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Job Description
Are you a tech-savvy individual brimming with enthusiasm, looking for your first big break in the world of Information and Communication Technology? Career.zycto is excited to announce an opening for a highly motivated ICT Support Assistant to join our growing team in GRA Benin, Benin City. This entry-level position is tailor-made for someone passionate about technology, eager to learn, and committed to providing exceptional user support.
As an ICT Support Assistant, you will be a vital first point of contact for our internal users, troubleshooting a wide array of technical issues and ensuring the smooth operation of our IT systems. This role offers an unparalleled opportunity to gain hands-on experience across various IT domains, from hardware and software diagnostics to network connectivity and basic system administration. You’ll work closely with experienced IT professionals, absorbing knowledge and refining your skills in a fast-paced yet supportive setting.
We are not just looking for someone to fix problems; we’re looking for a proactive problem-solver with a strong desire to understand the ‘why’ behind technical glitches. You will contribute to maintaining our digital ecosystem, ensuring that all team members have the tools and support they need to perform their best. If you’re someone who thrives on helping others, possesses a logical approach to problem-solving, and dreams of building a career in IT, then this is the perfect starting point.
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Career.zycto is committed to fostering a culture of continuous learning and development. We understand that as an entry-level professional, you might not have all the answers yet, and that’s perfectly fine! We provide comprehensive training, mentorship, and access to resources that will equip you with the knowledge and confidence to excel. This role is more than just a job; it’s an investment in your future, providing a solid stepping stone into a rewarding career in IT support and beyond. Come grow with us and turn your passion for technology into a profession.
Key Responsibilities
- Provide first-line technical support to internal users for hardware, software, and network-related issues.
- Respond to IT support requests via phone, email, or in-person, logging and tracking all incidents in our ticketing system.
- Perform basic troubleshooting for desktop computers, laptops, printers, mobile devices, and office applications.
- Assist with the setup, installation, configuration, and maintenance of computer systems and peripherals.
- Escalate complex technical issues to senior IT staff when necessary, ensuring timely resolution.
- Maintain accurate inventory of IT assets and documentation of IT procedures.
- Assist in user account management, including password resets and access provisioning.
- Conduct routine system checks and preventative maintenance to ensure optimal performance.
- Educate users on IT best practices and system usage to enhance productivity and security.
- Participate in IT projects as assigned, contributing to system upgrades and deployments.
Required Skills
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- High level of initiative, attention to detail, and a strong desire to learn.
- Customer-centric approach with a patient and helpful demeanor.
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Any relevant IT certifications (e.g., CompTIA A+).
- Experience with IT ticketing systems.
- Basic knowledge of network protocols (TCP/IP, DNS, DHCP).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance package.
- Opportunities for professional development and continuous learning.
- Mentorship from experienced IT professionals.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
- Performance-based incentives.
- Modern office facilities in a convenient location.
How to Apply
Ready to launch your IT career with Career.zycto? We encourage all qualified and enthusiastic candidates to apply. Please click on the application link below to submit your resume and a cover letter outlining why you are the ideal candidate for this entry-level ICT Support Assistant role. We look forward to reviewing your application!
