About Company
Embark on your tech journey with Career.zycto, a dynamic force committed to nurturing fresh talent in the rapidly evolving IT landscape. We believe in empowering individuals with the tools, knowledge, and hands-on experience needed to thrive. Our supportive environment is perfect for an aspiring ICT troubleshooting trainee, offering a structured path to mastering problem-solving and technical support. Here, you won’t just learn; you’ll contribute to real-world solutions, gain invaluable mentorship, and kickstart a rewarding career in information technology. Join us and discover a place where your potential is recognized and your growth is prioritized.
Job Description
Are you a tech enthusiast eager to dive into the dynamic world of Information and Communication Technology? Do you possess a natural curiosity for how systems work and a meticulous approach to solving puzzles? Career.zycto is thrilled to announce an exceptional opportunity for an ICT Troubleshooting Trainee to join our vibrant team in Ugbowo, Benin City. This entry-level position is meticulously designed for ambitious individuals with little to no prior professional experience, but with a strong foundational understanding of IT concepts and an unyielding desire to learn and grow.
As an ICT Troubleshooting Trainee, you will be immersed in a comprehensive, hands-on training program engineered to equip you with invaluable practical skills in diagnosing, resolving, and proactively preventing a wide array of technical issues. Under the direct mentorship and guidance of our seasoned IT professionals, you will gain proficiency in supporting crucial hardware components, diverse software applications, intricate network systems, and essential user applications. Your developmental journey will involve tackling real-world scenarios, meticulously understanding client needs, and consistently providing effective, timely solutions that ensure seamless operational continuity for our stakeholders.
This role transcends being merely a job; it represents a pivotal launchpad for a rewarding and impactful career in the IT sector. We are specifically seeking a candidate who is proactive, unafraid to ask insightful questions, consistently takes initiative, and thrives within a collaborative and knowledge-sharing learning environment. You’ll gain significant exposure to diverse technological stacks, cutting-edge methodologies, and best practices, thereby developing a robust and versatile skill set crucial for sustained success in the rapidly evolving tech industry. From meticulously setting up new workstations to expertly troubleshooting complex network connectivity problems, every day will present fresh challenges and unparalleled learning opportunities. Career.zycto is deeply committed to fostering your professional growth, providing continuous constructive feedback, and offering clear pathways for advancement within our organization. If you’re ready to transform your passion for technology into an impactful professional career, we warmly invite you to apply and become a foundational, valued member of our growing IT support team, contributing directly to our mission of technical excellence.
Key Responsibilities
- Actively participate in comprehensive training sessions and workshops.
- Assist senior technicians in diagnosing and resolving hardware and software issues.
- Provide basic technical support to end-users, addressing common IT problems.
- Install, configure, and maintain IT equipment such as desktops, laptops, and peripherals.
- Document troubleshooting steps, solutions, and incident reports accurately.
- Learn to monitor system performance and identify potential issues proactively.
- Escalate complex or unresolved technical issues to appropriate senior staff.
- Maintain a clean, organized, and secure IT workspace.
- Adhere strictly to company IT policies, procedures, and security protocols.
- Contribute to the creation and upkeep of internal knowledge base articles.
Required Skills
- Basic knowledge of computer hardware components and software applications.
- Fundamental understanding of operating systems (e.g., Windows, basic Linux commands).
- Familiarity with basic networking concepts (TCP/IP, Wi-Fi, Ethernet).
- Strong analytical and problem-solving aptitude with attention to detail.
- Excellent verbal and written communication skills.
- High school diploma or equivalent educational background.
- Proactive attitude and a strong desire to learn new technologies.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Currently pursuing or recently completed an OND/HND/BSc in Computer Science, Information Technology, or a related field.
- Basic IT certifications (e.g., CompTIA IT Fundamentals, CompTIA A+).
- Prior exposure to IT support through personal projects, academic work, or volunteering.
- Familiarity with IT ticketing systems or helpdesk software.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Perks & Benefits
- Access to a comprehensive and structured training program.
- Direct mentorship from seasoned and experienced IT professionals.
- Clear pathways and opportunities for career growth and advancement.
- A supportive and conducive work environment focused on learning.
- Exposure to the latest industry tools, technologies, and best practices.
- Performance-based incentives and recognition programs.
- Opportunities for professional development and specialized training.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link provided below. Please ensure your resume highlights your technical aptitude, eagerness to learn, and any relevant projects or experiences. We look forward to reviewing your application!
