About Company
Imagine a workplace where your passion for helping others truly makes a difference. Career.zycto is a dynamic and forward-thinking organization dedicated to connecting exceptional talent with pioneering opportunities across various industries. We thrive on fostering supportive environments for our team members, believing that when you succeed, we all succeed. For an Inbound Support Representative, our culture offers unparalleled opportunities for skill development, direct impact on client satisfaction, and a pathway to professional growth within a collaborative team based right here in Regensburg.
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Job Description
Are you a natural problem-solver with a passion for delivering outstanding customer service? Career.zycto is seeking a dedicated and enthusiastic Part-Time Inbound Support Representative to join our growing team in Kumpfmühl, Regensburg. In this vital role, you will be the first point of contact for our clients and partners, providing crucial support and information via phone and email. Your ability to listen attentively, empathize with callers, and resolve issues efficiently will be key to enhancing our reputation for exceptional service. We are looking for an individual who is eager to learn, committed to excellence, and thrives in a fast-paced yet supportive environment. This part-time position offers flexibility and the chance to become an integral part of a team that values your contributions and encourages your professional development. If you’re ready to make a tangible impact and grow your customer support career, we encourage you to apply.
Key Responsibilities
- Respond promptly and professionally to inbound calls and emails from clients and partners, addressing inquiries, and providing solutions.
- Accurately document all interactions, issues, and resolutions in our CRM system.
- Troubleshoot common issues and provide clear, step-by-step guidance to users.
- Escalate complex or unresolved issues to the appropriate internal teams for further investigation.
- Maintain a high level of customer satisfaction by delivering a positive and supportive experience.
- Stay informed about company services, policies, and procedures to provide accurate information.
- Collaborate with team members to share knowledge and best practices for improved service delivery.
Required Skills
- Excellent verbal and written communication skills in German and English.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications and willingness to learn new software.
- A empathetic and patient demeanor when dealing with customer concerns.
- Ability to work independently and as part of a team in a dynamic environment.
- Exceptional organizational skills and attention to detail.
Preferred Qualifications
- Prior experience in a customer service or support role (at least 6 months).
- Familiarity with CRM software or ticketing systems.
- Additional language skills (e.g., French, Spanish) are a plus.
Perks & Benefits
- Flexible part-time working hours to suit your lifestyle.
- Comprehensive initial training and ongoing professional development opportunities.
- A supportive and collaborative team environment.
- Opportunity for career growth within Career.zycto.
- Modern office space located conveniently in Kumpfmühl, Regensburg.
- Employee discounts on various services and products.
How to Apply
Ready to take on this exciting challenge? Click the application link below to submit your resume and a brief cover letter outlining why you are the ideal candidate for this Inbound Support Representative role. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
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