About Company
At Career.zycto, we’re not just processing policies; we’re building futures and providing peace of mind. For an adept Insurance Advisor, our vibrant team in Seaton, Aberdeen, offers an unparalleled environment to thrive, balancing meticulous claims processing with empathetic client guidance. Join a forward-thinking firm committed to empowering its employees and ensuring every client feels heard and supported. We value clear communication, proactive problem-solving, and a genuine desire to make a difference in people’s lives through comprehensive insurance solutions. Career.zycto is where your expertise truly helps shape a secure tomorrow for our community.
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Job Description
Are you a meticulous and empathetic professional with a passion for insurance and client satisfaction? Career.zycto is seeking a dedicated Insurance Advisor to join our growing team in Seaton, Aberdeen. This pivotal role involves managing the end-to-end process of policy administration and claims processing, ensuring efficiency, accuracy, and adherence to regulatory standards. You will be the crucial link between our clients and their insurance solutions, guiding them through policy options, explaining complex terms, and providing essential support during the claims journey.
As an Insurance Advisor, you will play a significant role in upholding our commitment to exceptional customer service. You will handle inquiries, resolve issues, and process necessary documentation with a keen eye for detail. This position requires someone who is not only adept at administrative tasks but also possesses strong interpersonal skills to build rapport and trust with clients, often during challenging times. You will be instrumental in educating clients on their policy coverages, helping them understand the intricacies of their insurance, and ensuring their claims are handled efficiently and fairly. The ideal candidate will thrive in a dynamic office environment, contributing positively to our team culture while maintaining high standards of individual performance. If you are looking for an opportunity to leverage your insurance knowledge and dedication to client care within a supportive and forward-thinking company, Career.zycto invites you to apply. We foster a culture of continuous learning and professional development, offering you the tools and resources to excel in your career.
Key Responsibilities
- Process new insurance policies, renewals, and endorsements accurately and efficiently.
- Manage and administer the full cycle of insurance claims, from initial notification to settlement, ensuring timely resolution.
- Serve as the primary point of contact for client inquiries regarding policies, coverage, and claims status.
- Educate clients on various insurance products, terms, conditions, and claim procedures.
- Verify policy information, claims documentation, and ensure compliance with company guidelines and industry regulations.
- Liaise with underwriters, adjusters, and other internal/external stakeholders to facilitate claims processing.
- Maintain meticulous records and update client information within our CRM system.
- Identify and escalate complex claims or customer service issues to senior advisors or management.
- Proactively identify opportunities for process improvement within policy and claims administration.
- Adhere to all data protection, privacy, and compliance policies.
Required Skills
- Minimum 2 years of experience in an insurance advisory, policy administration, or claims processing role.
- Strong understanding of general insurance principles and products.
- Exceptional attention to detail and accuracy in data entry and documentation.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving and analytical abilities.
- Customer-centric approach with a proven track record of delivering excellent service.
Preferred Qualifications
- Attainment of or working towards relevant insurance qualifications (e.g., Cert CII, Dip CII).
- Experience with insurance-specific software and CRM systems.
- Knowledge of Scottish insurance market regulations and practices.
- Ability to work independently as well as collaboratively within a team.
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health and wellness benefits.
- Company-sponsored training and professional development opportunities.
- Employer-contributed pension scheme.
- Supportive and collaborative work environment.
- Opportunities for career advancement within a growing company.
- Employee assistance program for personal and professional support.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role.
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