About Company
Old Mutual Zimbabwe is a leading integrated financial services group, deeply rooted in the communities we serve. With a rich history spanning over a century, we are committed to helping our customers achieve their financial aspirations through a comprehensive suite of solutions, including life assurance, asset management, banking, and general insurance. Our mission is to be our customers’ most trusted partner, empowering them to thrive by providing innovative and accessible financial services. We pride ourselves on our core values of integrity, accountability, and customer-centricity, fostering a work environment where our employees can grow, innovate, and make a tangible difference in people’s lives. Join a team dedicated to excellence and community impact.
Job Description
Are you a highly empathetic and articulate individual with a passion for helping people? Old Mutual Zimbabwe is seeking dedicated Insurance Call Center Representatives to join our dynamic team in Kwekwe, offering flexible schedules to accommodate various lifestyles. In this crucial role, you will be the first point of contact for our valued insurance clients, providing exceptional service, answering inquiries, and resolving issues related to their policies. This is more than just a call center job; it’s an opportunity to build meaningful relationships, guide individuals through complex financial products, and be a pivotal part of their financial security journey. We are looking for individuals who can listen actively, communicate clearly, and demonstrate genuine care while upholding the highest standards of professionalism. You will be empowered with comprehensive training to become an expert in our insurance products and services, ensuring you can confidently assist our diverse client base. If you thrive in a fast-paced environment, possess excellent problem-solving skills, and are committed to delivering outstanding customer experiences, we encourage you to apply. This role offers not just a job, but a pathway to a rewarding career within a supportive and growth-oriented organization.
Key Responsibilities
- Handle inbound and outbound calls efficiently, addressing customer inquiries, concerns, and policy-related questions.
- Provide accurate information regarding insurance products, services, policy terms, and claims procedures.
- Document all customer interactions meticulously in the CRM system, ensuring complete and accurate records.
- Resolve customer complaints and issues promptly and professionally, escalating complex cases to appropriate departments when necessary.
- Educate customers on the benefits of their policies and identify opportunities to cross-sell or up-sell relevant insurance products.
- Adhere strictly to company policies, regulatory guidelines, and quality assurance standards.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Maintain a high level of confidentiality regarding customer information and company data.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and empathetic skills.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively in a fast-paced, target-driven environment.
- Exceptional problem-solving and conflict resolution abilities.
- High level of professionalism and customer service orientation.
- Ability to manage time effectively and prioritize tasks.
Preferred Qualifications
- Previous experience in a call center, customer service, or insurance-related role.
- A diploma or degree in a business-related field.
- Familiarity with CRM software and insurance industry terminology.
- Fluency in other local languages (e.g., Shona, Ndebele) is an advantage.
Perks & Benefits
- Competitive salary package with performance incentives.
- Flexible work schedules to promote work-life balance.
- Comprehensive training and continuous professional development opportunities.
- Medical aid and other welfare benefits.
- Clear career progression pathways within Old Mutual Zimbabwe.
- A supportive and inclusive work environment.
How to Apply
To embark on a rewarding career with Old Mutual Zimbabwe, please click on the application link below. Ensure your resume highlights your relevant experience, communication skills, and passion for customer service. We look forward to reviewing your application and potentially welcoming you to our team.