About Company
Career.zycto is actively shaping dynamic career paths for professionals across various sectors. For ambitious insurance call center representatives, we offer an environment that values your voice, fosters skill development, and champions work-life balance through flexible scheduling. We believe in empowering our team members, providing the resources and support needed to excel in customer service while building a rewarding career. Join us and discover a workplace where your commitment to client satisfaction is genuinely recognized and celebrated, allowing you to thrive professionally.
Job Description
Are you a highly motivated and customer-focused individual looking for a dynamic role in the insurance sector? Career.zycto is seeking dedicated and empathetic Insurance Call Center Representatives to join our growing team in Kwekwe. This is a pivotal role where you will be the first point of contact for our valued clients, providing exceptional service, answering inquiries, and assisting with various insurance-related needs. We understand the importance of work-life balance, which is why we offer flexible scheduling options to accommodate your lifestyle while ensuring our clients receive consistent, high-quality support.
In this role, you will handle inbound and outbound calls, resolving customer issues, explaining policy details, processing claims inquiries, and guiding clients through their insurance journey. We are looking for individuals who can demonstrate excellent communication skills, a problem-solving mindset, and a genuine desire to help others. You will receive comprehensive training to become an expert in our insurance products and services, empowering you to confidently address client concerns and contribute significantly to their satisfaction and loyalty. If you thrive in a fast-paced environment, are adept at multitasking, and possess a strong commitment to service excellence, we encourage you to apply and become a vital part of our team, delivering outstanding customer experiences every day.
Key Responsibilities
- Manage a high volume of inbound and outbound calls in a timely and professional manner.
- Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
- Explain complex insurance policy details and terms clearly and concisely to clients.
- Assist clients with new policy inquiries, policy changes, renewals, and claims procedures.
- Process and update customer information accurately in the company database.
- Maintain high levels of customer satisfaction, striving to exceed expectations on every interaction.
- Adhere to company policies, procedures, and regulatory requirements.
- Collaborate with team members and other departments to ensure seamless customer service.
- Continuously learn about new products, services, and changes in insurance regulations.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in using CRM systems and other call center technologies.
- Ability to multi-task, set priorities, and manage time effectively.
- High school diploma or equivalent.
- Basic computer literacy and typing speed.
Preferred Qualifications
- Previous experience in a call center, customer service, or insurance-related role.
- Knowledge of insurance products and industry regulations.
- Proficiency in additional local languages (e.g., Shona, Ndebele).
- Post-secondary education or relevant certifications.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Flexible scheduling options to support work-life balance.
- Comprehensive training and professional development programs.
- Health and wellness benefits (subject to local availability).
- Opportunities for career growth and advancement within the company.
- A supportive and collaborative team environment.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. Kindly click on the application link below to proceed with your submission.
