About Company
National Insurance Corporation (NIC) Tanzania is a prominent and well-established insurance provider committed to offering comprehensive and reliable insurance solutions across Tanzania. With a significant and growing presence, including in Zanzibar, we pride ourselves on our customer-centric approach, financial stability, and unwavering dedication to serving the community. We strive to be a trusted partner, safeguarding the futures of individuals, families, and businesses through innovative insurance products, prompt claims processing, and exceptional service. At NIC Tanzania, we believe in fostering a supportive work environment where employees are valued and encouraged to grow professionally.
Job Description
Are you a detail-oriented individual with a passion for helping others, looking for a role that offers flexibility and impact? National Insurance Corporation (NIC) Tanzania is seeking a dedicated and proactive Insurance Claims Assistant to join our dynamic team in Welezo, Zanzibar City. This role offers the unique opportunity to manage your work schedule effectively while playing a crucial part in supporting our claims department, which is at the heart of our promise to policyholders.
As an Insurance Claims Assistant, you will be instrumental in ensuring the smooth and efficient processing of insurance claims from initial notification to final resolution. You will work closely with our claims adjusters, clients, and other internal and external stakeholders, providing essential administrative, logistical, and communicative support to expedite claims resolution. This position requires someone with excellent organizational skills, a strong work ethic, and the ability to empathize with clients during what can often be a challenging and sensitive time. Your daily responsibilities will span a variety of tasks, from accurate data entry and meticulous document management to proactive communication with policyholders, witnesses, and external parties such as garages, hospitals, and legal representatives.
We understand the importance of work-life balance and believe that empowered employees are our greatest asset. This role is specifically designed for individuals who thrive in a flexible environment, enabling you to harmonize your professional commitments with personal demands. While the role is based at our modern Welezo office, we offer the autonomy to manage your working hours within agreed parameters, allowing you to tailor your schedule to fit your personal commitments, ensuring productivity and well-being. If you are eager to contribute to a reputable and established insurance company, gain valuable industry experience, and make a tangible difference in the lives of our policyholders by facilitating timely and fair claim settlements, we encourage you to apply. Join NIC Tanzania and become a vital link in our unwavering commitment to exceptional customer service and operational excellence.
Key Responsibilities
- Assist claims adjusters with a range of administrative tasks, including precise data entry, diligent filing, and comprehensive record keeping.
- Process all incoming claims documentation, ensuring that all necessary information is accurately recorded and updated in the system.
- Communicate effectively and empathetically with policyholders, claimants, and various third-party service providers (e.g., medical facilities, repair shops) to gather information, provide status updates, and address inquiries.
- Prepare and dispatch professional correspondence, detailed reports, and all other claims-related documents.
- Organize and maintain claim files, both physical and digital, ensuring strict confidentiality, compliance, and easy retrieval.
- Verify policy coverage and assist in preliminary claim assessments under the supervision of senior claims staff.
- Support the coordination of appointments for claims adjusters, including site visits and property inspections.
- Identify and promptly escalate complex, sensitive, or high-priority issues to senior claims management.
- Actively contribute to continuous improvement initiatives and projects within the claims department to enhance efficiency and service quality.
- Adhere strictly to all company policies, internal procedures, and relevant regulatory guidelines and standards.
Required Skills
- Minimum of 1 year of experience in an administrative, customer service, or support role, preferably within the insurance or financial services sector.
- Excellent written and verbal communication skills in both English and Swahili.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for daily tasks.
- Strong organizational skills and meticulous attention to detail.
- Ability to manage multiple tasks concurrently and prioritize effectively in a dynamic, fast-paced environment.
- Demonstrated empathy, patience, and a strong customer-centric approach.
- High level of integrity, discretion, and ability to handle confidential information with utmost care.
Preferred Qualifications
- Diploma or Certificate in Insurance, Business Administration, or a related field.
- Familiarity with insurance claims processes, terminology, and industry best practices.
- Experience using specialized claims management software or CRM systems.
- Proven ability to work both independently with minimal supervision and collaboratively as part of a team.
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Flexible working hours arrangement to support work-life balance.
- Significant opportunities for professional development, training, and career growth within a leading insurance firm.
- A supportive, collaborative, and inclusive team environment.
- Comprehensive health and wellness benefits (upon eligibility).
- The chance to make a tangible contribution to a reputable and financially stable organization.
How to Apply
Interested candidates who meet the qualifications outlined above are invited to submit their detailed Curriculum Vitae (CV) and a compelling cover letter outlining their suitability for this role. Please ensure your application highlights your experience with administrative tasks, your communication skills, and your availability for flexible hours. Click on the application link below to apply for the job.