About Company
Joining Career.zycto offers a unique opportunity for a dedicated insurance claims officer to thrive within a dynamic environment. We are a forward-thinking firm committed to fostering talent and delivering exceptional service to our clients across various industries. Here, you won’t just process claims; you’ll be a vital part of a team that provides peace of mind and swift resolutions. We pride ourselves on our supportive culture, where continuous learning and professional growth are paramount. If you’re an individual who values impact, efficiency, and a place where your meticulous attention to detail genuinely makes a difference, Career.zycto is your next career destination.
Job Description
Are you a meticulous and empathetic professional with a knack for detail and a passion for helping people navigate challenging situations? Career.zycto is actively seeking a dedicated Insurance Claims Officer to join our dynamic team in Festac Town, Lagos. In this pivotal role, you will be the front-line liaison for our clients, guiding them through the claims process with clarity, efficiency, and compassion. This isn’t just about paperwork; it’s about providing genuine support, ensuring fair outcomes, and upholding our commitment to client satisfaction.
As an Insurance Claims Officer, you will manage a diverse portfolio of claims, ranging from initial reporting to final settlement. Your day will involve thorough investigation, policy interpretation, negotiation, and coordination with various stakeholders, including policyholders, adjusters, legal counsel, and internal departments. We are looking for an individual who can balance strict adherence to regulatory guidelines and company policies with a human-centric approach, demonstrating exceptional communication and problem-solving skills at every step.
Career.zycto fosters an environment where professional growth is encouraged, and your contributions are valued. You will have opportunities to enhance your expertise, stay abreast of industry trends, and play a direct role in shaping positive client experiences. If you thrive in a fast-paced setting, possess strong analytical capabilities, and are committed to maintaining the highest standards of integrity and service, we invite you to apply. Join us and become an integral part of a team dedicated to excellence in the insurance sector.
Key Responsibilities
- Manage the end-to-end claims process, from initial notification to final settlement, ensuring compliance with company policies and regulatory requirements.
- Conduct thorough investigations to determine the validity of claims, gather necessary documentation, and assess damages or losses.
- Interpret insurance policies and contracts to ascertain coverage and liability.
- Communicate effectively with policyholders, providing clear updates, explaining decisions, and managing expectations with empathy and professionalism.
- Negotiate settlements with claimants and third parties, aiming for fair and timely resolutions.
- Collaborate with legal counsel, adjusters, medical professionals, and other experts as required for complex claims.
- Maintain accurate and detailed records of all claims activities in the company's system.
- Identify and report potential fraudulent claims or suspicious activities.
- Provide exceptional customer service, addressing inquiries and resolving complaints efficiently.
Required Skills
- Minimum of 2 years of experience in insurance claims processing or a related field.
- Strong understanding of insurance principles, policies, and claims procedures.
- Excellent analytical and problem-solving abilities.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High level of integrity, discretion, and ethical conduct.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong negotiation and conflict resolution skills.
Preferred Qualifications
- Bachelor's degree in Insurance, Business Administration, Law, or a related field.
- Professional certification in insurance (e.g., ACIIN).
- Experience with claims management software.
- Knowledge of local insurance laws and regulations in Nigeria.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills for this role.