About Company
Career.zycto is a dynamic recruitment firm dedicated to connecting top talent with leading companies across various sectors, including the robust insurance industry. We pride ourselves on fostering environments where professionals can thrive, innovate, and make a tangible impact. For an Insurance Claims Officer, this means joining a team that values precision, empathy, and effective problem-solving. We empower our officers to navigate complex cases with confidence, supported by cutting-edge resources and a collaborative culture. Become part of an organization where your expertise truly makes a difference in people’s lives.
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Job Description
Are you an empathetic, detail-oriented professional with a passion for helping others navigate challenging situations? Career.zycto is seeking a dedicated Insurance Claims Officer to join a vibrant team in Langwasser, Nuremberg. In this pivotal full-time role, you will be the cornerstone of our commitment to our clients, guiding them through the claims process with expertise, compassion, and efficiency. This position offers a unique opportunity to apply your analytical skills and interpersonal prowess in a fast-paced yet supportive environment. You will manage a diverse portfolio of claims, from initial notification to final settlement, ensuring all regulatory requirements and company standards are meticulously upheld. This isn’t just about processing paperwork; it’s about making a tangible difference in the lives of individuals and businesses during their most vulnerable moments. We are looking for someone who can combine robust technical knowledge with an unwavering commitment to outstanding customer service, demonstrating resilience and sound judgment under pressure. Join us in our mission to deliver exceptional claims experiences, building trust and safeguarding futures for our valued policyholders.
Key Responsibilities
- Manage a caseload of insurance claims from initial report to final resolution, ensuring timely and accurate processing.
- Investigate claim details thoroughly, gathering all necessary documentation, evidence, and statements.
- Communicate effectively with policyholders, third parties, and internal stakeholders, providing clear updates and empathetic support.
- Negotiate settlements fairly and efficiently, adhering to company guidelines and legal regulations.
- Collaborate with legal counsel, adjusters, and other experts as required to resolve complex claims.
- Maintain meticulous records and documentation of all claims activities in accordance with company policies and compliance standards.
- Identify and report potential fraudulent claims, escalating to appropriate departments.
- Stay updated on industry trends, regulations, and best practices in claims management.
Required Skills
- Proven experience as an Insurance Claims Officer or in a similar claims-related role.
- Excellent understanding of insurance principles, policies, and claims processes.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills, both written and verbal, in German and English.
- High degree of empathy and customer service orientation.
- Proficiency in claims management software and MS Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, Law, or a related field.
- Relevant professional certifications (e.g., Insurance Specialist, Claims Adjuster).
- Experience with various types of insurance claims (e.g., property, casualty, liability).
- Familiarity with the German insurance regulatory landscape.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and retirement benefits package.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and continuous learning.
- Modern office environment in Langwasser with excellent public transport links.
- A supportive and collaborative team culture.
- Employee wellness programs and discounts.
How to Apply
If you are ready to make a significant impact and grow your career with a forward-thinking company, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
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