About Company
Advantage General Insurance Company (AGIC) is a leading general insurance provider in Jamaica, with a rich history spanning decades. We are dedicated to offering innovative and reliable insurance solutions to protect our customers’ assets, from motor vehicles and homes to businesses and personal valuables. At AGIC, we believe in building long-lasting relationships based on trust, transparency, and exceptional service. Our commitment extends beyond just policies; we are deeply invested in the communities we serve, fostering a culture of support, professionalism, and continuous improvement. Joining AGIC means becoming part of a dynamic team that values integrity, customer focus, and the pursuit of excellence. We empower our employees to grow, learn, and make a significant impact on the lives of Jamaicans by providing peace of mind through comprehensive insurance coverage.
Job Description
Are you a customer-centric professional with a passion for helping others and a keen interest in the insurance industry? Advantage General Insurance Company is seeking a dedicated and proactive Insurance Customer Specialist to join our vibrant team in Flankers, Montego Bay. This full-time role is crucial to our mission of providing unparalleled service and support to our valued clients. As an Insurance Customer Specialist, you will be the primary point of contact for policyholders, offering expert guidance, resolving inquiries, and ensuring a seamless and positive experience with our company.
You will be responsible for handling a diverse range of customer interactions, including explaining policy details, processing claims inquiries, assisting with renewals, and providing information on our various insurance products. This role demands a high degree of empathy, excellent communication skills, and the ability to navigate complex information with clarity and precision. You’ll be empowered to make a real difference, building trust and strengthening customer loyalty through every interaction. We are looking for someone who is not only knowledgeable about insurance but also possesses a genuine desire to go above and beyond for our customers. If you thrive in a fast-paced environment, are detail-oriented, and committed to delivering outstanding service, we invite you to embark on a rewarding career journey with Advantage General Insurance Company. We offer comprehensive training, opportunities for professional development, and a supportive team environment where your contributions are recognized and valued. Come help us protect what matters most to Jamaicans!
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person, providing accurate and timely information regarding insurance policies, products, and services.
- Assist policyholders with understanding their coverage details, policy terms, conditions, and renewal processes.
- Process basic policy changes, updates, and endorsements accurately and efficiently.
- Guide customers through the initial stages of the claims process, explaining required documentation and next steps.
- Identify and escalate complex issues to appropriate departments or senior specialists for resolution.
- Maintain meticulous records of customer interactions, inquiries, and resolutions in the company’s CRM system.
- Educate customers on additional insurance products and services that may meet their needs, without engaging in direct sales.
- Ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Contribute to a positive team environment by collaborating effectively with colleagues and sharing best practices.
Required Skills
- Exceptional verbal and written communication skills in English.
- Proven ability to deliver outstanding customer service with a patient and empathetic approach.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Minimum of 2 years of experience in a customer service role, preferably within the financial services or insurance industry.
Preferred Qualifications
- Associate's Degree or Diploma in Business Administration, Marketing, or a related field.
- Basic understanding of general insurance principles and products (motor, property, liability).
- Experience with claims handling or policy administration systems.
- Familiarity with the Jamaican insurance regulatory landscape.
- Ability to speak Patois is a plus.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and life insurance coverage.
- Paid time off and public holidays.
- Pension plan contributions.
- Opportunities for continuous professional development and training.
- Employee wellness programs.
- A supportive and collaborative work environment.
- Career advancement opportunities within a leading insurance company.
How to Apply
Interested candidates are encouraged to apply directly through our official career portal by clicking the link below. Please ensure your application includes an updated resume and any relevant certifications.