About Company
Jubilee Insurance Company of Tanzania Limited is a leading insurance provider with a rich heritage of over 80 years in East Africa. As part of the larger Jubilee Holdings Ltd, we are committed to delivering innovative and reliable insurance solutions across life, general, and medical categories. In Zanzibar, we pride ourselves on a deep understanding of the local market, offering personalized services that protect individuals, families, and businesses. Our mission is to provide peace of mind and financial security, fostering growth and stability within the communities we serve. Joining Jubilee means becoming part of a team that values integrity, customer-centricity, and professional excellence, contributing directly to the well-being of our clients in vibrant areas like Bawe Beach and beyond.
Job Description
We are seeking a dedicated and proactive Insurance Sales Support professional to join our dynamic team in Zanzibar. This full-time, on-site role is pivotal in ensuring the smooth operation of our sales efforts, directly impacting our ability to serve clients, particularly those in the Bawe Beach area and wider Zanzibar community. You will be the crucial link between our sales agents and our valued customers, providing comprehensive administrative, logistical, and communicative assistance. This isn’t just a clerical role; it’s an opportunity to immerse yourself in the fast-paced insurance industry, learning the intricacies of policy management, client relationship building, and sales pipeline support. Your day will involve preparing vital sales documentation, managing client inquiries with exceptional service, coordinating meetings, and ensuring that our sales team has all the necessary resources to excel. We are looking for someone who is meticulously organized, possesses excellent communication skills, and has a genuine desire to contribute to a team’s success while upholding Jubilee Insurance’s reputation for outstanding service. If you are passionate about helping people, thrive in a supportive environment, and are eager to grow your career within a reputable financial services institution, we encourage you to apply.
Key Responsibilities
- Provide comprehensive administrative support to the sales team, including preparing proposals, presentations, and policy documents.
- Act as a primary point of contact for client inquiries, directing them appropriately or resolving issues promptly and professionally.
- Assist in the onboarding process for new clients, ensuring all necessary documentation is completed accurately and submitted efficiently.
- Maintain and update client databases (CRM) with accurate information, ensuring data integrity and facilitating effective follow-ups.
- Coordinate sales appointments, meetings, and client visits, managing calendars and logistics for sales agents.
- Process policy renewals, endorsements, and claims documentation, ensuring compliance with company procedures and regulatory requirements.
- Generate sales reports and analyze data to identify trends and support strategic decision-making by the sales management.
- Collaborate with other departments (underwriting, claims) to ensure seamless service delivery to clients.
Required Skills
- Minimum 1 year of experience in an administrative or sales support role, preferably within the insurance or financial services sector.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Exceptional written and verbal communication skills in English and Swahili.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks concurrently.
- Customer-service oriented mindset with a proactive and problem-solving approach.
Preferred Qualifications
- Diploma or Certificate in Insurance, Business Administration, or a related field.
- Familiarity with CRM software and insurance policy management systems.
- Knowledge of the local Zanzibar market and its unique client needs.
- Ability to work independently as well as collaboratively within a team environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career advancement within a leading regional insurer.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
How to Apply
Interested candidates are encouraged to apply for this exciting opportunity. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to receiving your application.