About Company
Zanzibar Insurance Corporation (ZIC) stands as a beacon of trust and reliability in the Tanzanian insurance landscape, proudly serving the unique needs of Zanzibar and the wider nation. Established with a commitment to safeguard the futures of individuals, families, and businesses, ZIC offers a comprehensive suite of insurance products, from motor and property to marine and health coverage. Our mission is to provide peace of mind through accessible, efficient, and ethical insurance solutions, fostering economic stability and growth within the communities we serve. At ZIC, we believe in nurturing talent, promoting a culture of excellence, and ensuring our team members are empowered to make a meaningful impact. Join us and be a part of an organization dedicated to securing tomorrow, today.
Job Description
Zanzibar Insurance Corporation (ZIC) is seeking a highly motivated and detail-oriented Insurance Sales Support Specialist to join our vibrant team in Michenzani, Zanzibar City. This full-time, on-site role is pivotal in ensuring the smooth and efficient operation of our sales department, directly contributing to our company’s growth and client satisfaction. As an Insurance Sales Support Specialist, you will be the backbone of our sales force, providing crucial administrative, operational, and client-facing assistance that empowers our sales agents to focus on what they do best – building relationships and closing deals. You will play a critical role in streamlining the sales process, from initial inquiry to policy issuance, by preparing proposals, processing applications, managing client documentation, and coordinating communications. This position requires someone with exceptional organizational skills, a proactive attitude, and a strong commitment to customer service. You will interact with various stakeholders, including sales agents, underwriters, and directly with clients, ensuring a seamless and positive experience at every touchpoint. If you are passionate about the insurance industry, thrive in a supportive team environment, and possess the ability to manage multiple tasks with precision, we encourage you to apply. This is an excellent opportunity to grow your career within a reputable and established insurance corporation that values its employees and their contribution to its success.
Key Responsibilities
- Provide comprehensive administrative support to the sales team, including scheduling appointments, managing calendars, and preparing presentations.
- Assist in the preparation of insurance proposals, quotes, and policy summaries, ensuring accuracy and compliance with company guidelines.
- Process new business applications, renewals, and policy changes, meticulously verifying all required documentation.
- Serve as a primary point of contact for client inquiries, providing timely and accurate information regarding policies, claims, and services.
- Maintain and update client databases and sales records with precision, ensuring data integrity and accessibility.
- Coordinate communication between sales agents, underwriters, and clients to facilitate a smooth sales and onboarding process.
- Support the sales team in achieving their targets by identifying potential cross-selling or upselling opportunities.
- Prepare regular sales reports and analyses to track performance and identify areas for improvement.
- Handle policy documentation, filing, and retrieval, adhering to strict confidentiality protocols.
- Assist with marketing initiatives and campaigns designed to attract new clients and retain existing ones.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent written and verbal communication skills in English and Swahili
- Strong organizational and time management abilities, with keen attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Strong customer service orientation and interpersonal skills
- Proven ability to work independently and as part of a team
- Problem-solving skills and a proactive approach to work
Preferred Qualifications
- Bachelor’s degree or Diploma in Business Administration, Insurance, Marketing, or a related field
- Experience with CRM software or insurance specific platforms
- Basic knowledge of insurance products and industry regulations
- Previous experience in a sales support or administrative role, preferably within the insurance sector
Perks & Benefits
- Competitive salary and performance-based incentives
- Comprehensive health insurance coverage
- Opportunities for professional development and career growth
- Friendly and supportive work environment
- Paid time off and public holidays
- Employee wellness programs
- Pension scheme contributions
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and cover letter are up-to-date and highlight your relevant experience and skills.