About Company
Tektonic Managed Services is a leading IT solutions provider dedicated to empowering businesses across the Greater Vancouver Area and beyond with robust, reliable, and innovative technology solutions. For years, we’ve been the trusted partner for organizations seeking to optimize their IT infrastructure, enhance cybersecurity, and streamline operations. Our mission is to deliver exceptional IT support and strategic guidance, allowing our clients to focus on their core business objectives while we manage the complexities of their digital landscape. At Tektonic, we foster a culture of continuous learning, collaboration, and client-centricity, believing that our success is directly tied to the success of our clients and the growth of our team members. Join a dynamic environment where your contributions are valued, and your professional development is encouraged in our modern Lynn Valley office.
Job Description
Are you a meticulous organizer with a passion for clarity and an eye for detail? Tektonic Managed Services is seeking an enthusiastic and highly organized IT Documentation Coordinator to join our growing team in Lynn Valley, North Vancouver. In this critical full-time role, you will be the cornerstone of our internal knowledge base, responsible for creating, maintaining, and standardizing all essential IT documentation. From system configurations and network diagrams to operational procedures and user guides, your work will ensure that our technical information is accurate, accessible, and up-to-date, supporting our IT professionals and enhancing service delivery to our clients. You’ll play a pivotal role in ensuring that vital information is not only captured but also presented in a clear, consistent, and easily retrievable format. This position offers a unique opportunity to directly impact the efficiency and effectiveness of our IT operations, contributing to a seamless and well-informed working environment. If you thrive on bringing order to technical information and enjoy collaborating with IT experts to build a robust knowledge foundation, we encourage you to apply. This role is more than just data entry; it’s about designing and maintaining the informational architecture that underpins our technical excellence and client satisfaction. Your ability to translate complex technical jargon into understandable, actionable documentation will be invaluable to our internal teams and ultimately, to the enhanced experience of our valued clients. You will be instrumental in developing best practices for documentation management, ensuring our processes are scalable and sustainable as our company continues to grow.
Key Responsibilities
- Develop, implement, and maintain comprehensive documentation standards, templates, and best practices.
- Create and update a wide range of technical documentation, including Standard Operating Procedures (SOPs), network diagrams, system configurations, user manuals, and troubleshooting guides.
- Collaborate closely with IT professionals, engineers, and support staff to gather information and ensure accuracy and completeness of all documentation.
- Organize and manage documentation within designated repositories and knowledge management systems (e.g., SharePoint, Confluence), ensuring easy accessibility for relevant teams.
- Conduct regular reviews and audits of existing documentation to identify gaps, outdated information, and areas for improvement, implementing necessary revisions.
- Assist in the development and maintenance of training materials and guides based on technical documentation.
- Ensure all documentation adheres to compliance and security standards.
- Support the continuous improvement of our knowledge base and internal communication processes.
- Translate complex technical information into clear, concise, and understandable language for diverse audiences.
Required Skills
- Proven experience in technical writing or IT documentation, preferably in a corporate IT environment.
- Exceptional written and verbal communication skills, with a strong command of English grammar and style.
- High level of attention to detail and accuracy.
- Proficiency with documentation tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio), SharePoint, or Confluence.
- Solid understanding of common IT concepts, terminology, and infrastructure (e.g., networking, servers, cloud services, software applications).
- Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
- Ability to work independently and as part of a collaborative team.
- Problem-solving aptitude and a proactive approach to identifying documentation needs.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Technical Writing, Communications, or a related field.
- Certifications in technical writing or IT service management frameworks (e.g., ITIL Foundation).
- Experience working in a Managed IT Services Provider (MSP) environment.
- Familiarity with graphic design tools for creating visual aids and diagrams.
Perks & Benefits
- Competitive annual salary commensurate with experience.
- Comprehensive health and dental benefits package.
- Generous paid time off (vacation, sick leave).
- Opportunities for professional development and continuous learning.
- Collaborative and supportive work environment.
- Modern office space located in the vibrant Lynn Valley area.
- Employee assistance program.
- Team-building events and social activities.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Tektonic Managed Services. Please click on the application link below to apply directly.