About Company
Ready to empower businesses with seamless tech solutions? Career.zycto is seeking a proactive IT Field Support Assistant to join our growing team in Dubai. We’re a dynamic organization at the forefront of delivering unparalleled IT services, dedicated to fostering an environment where technical expertise meets genuine customer care. For an IT professional keen on hands-on problem-solving and client interaction, Career.zycto offers diverse challenges and significant growth opportunities. Here, your ability to diagnose and resolve issues directly impacts our clients’ operational success, making every day rewarding. We believe in nurturing talent and providing the tools to excel.
Advertisement
Job Description
Embark on a dynamic career journey with Career.zycto as an IT Field Support Assistant, where your technical prowess will directly contribute to the operational efficiency and satisfaction of our diverse client base across Al Barsha 2, Dubai. This role is ideal for a proactive and detail-oriented individual eager to provide critical on-site and remote technical support, troubleshoot hardware and software issues, and ensure the seamless functioning of IT systems. While the role demands flexibility in scheduling to meet urgent client needs, it offers an unparalleled opportunity to hone your problem-solving skills in a fast-paced environment. You’ll be the crucial link between complex technical challenges and user-friendly solutions, acting as Career.zycto’s front-line ambassador of technological reliability. We are looking for someone who thrives on resolving issues, excels in client communication, and is passionate about maintaining high standards of IT service delivery. Your day will involve a variety of tasks, from setting up new workstations to diagnosing network connectivity problems and offering user training, all while managing your time effectively to cover various client sites within the designated region. Join us and make a tangible impact by ensuring our clients’ technology works flawlessly, every single time. This is more than just a support role; it’s a chance to build lasting relationships and become an indispensable part of our clients’ success stories. We value your commitment to excellence and offer a supportive environment for your professional growth, with ample opportunities to expand your technical horizons and advance your career within our dedicated team.
Key Responsibilities
- Provide timely on-site and remote technical support to end-users for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, printers, network devices, and other IT equipment.
- Diagnose and resolve technical problems efficiently, escalating complex issues to senior support staff when necessary.
- Perform routine system checks, updates, and preventative maintenance across client infrastructures.
- Assist with network troubleshooting, including connectivity, Wi-Fi, and basic server issues.
- Manage user accounts, permissions, and access rights in various operating systems and applications.
- Document all support activities, resolutions, and configurations meticulously within the ticketing system.
- Provide user training and guidance on IT best practices, new software implementations, and security awareness.
- Ensure strict adherence to IT policies, security protocols, and data privacy regulations.
- Travel to various client locations within Al Barsha 2 and surrounding Dubai areas as required, often with short notice.
- Manage IT inventory and assets, ensuring accurate records and lifecycle management.
Required Skills
- Proven experience (minimum 1.5 years) in IT technical support, field service, or a similar hands-on role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite (365 applications).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi configuration and troubleshooting).
- Experience with hardware troubleshooting and component replacement for desktops, laptops, and peripherals.
- Ability to diagnose and resolve software application issues across a diverse range of business tools.
- Excellent problem-solving and analytical skills with a methodical approach.
- Strong communication and interpersonal skills, with a customer-centric and patient approach.
- Ability to work independently, prioritize tasks, and manage time effectively with flexible scheduling.
- Valid UAE driving license and access to a reliable vehicle for travel to client sites.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with IT service management (ITSM) tools and ticketing systems (e.g., Jira Service Management, ServiceNow).
- Basic understanding of cloud platforms and services (e.g., Microsoft 365 administration, Azure basics).
- Knowledge of mobile device management (MDM) principles and basic support for iOS/Android devices.
Perks & Benefits
- Competitive monthly salary package commensurate with experience and skills.
- Comprehensive health insurance coverage.
- Robust professional development opportunities and support for industry certifications.
- Reimbursement for work-related travel and mileage expenses.
- A dynamic, collaborative, and supportive work environment.
- Significant opportunity for career advancement and growth within a rapidly expanding company.
- Flexible working hours to promote a healthy work-life balance.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Career.zycto. Please ensure your application highlights your experience in field support and your flexibility to meet varying client needs.
Advertisement
