About Company
Career.zycto is dedicated to empowering our team members with the tools and flexibility they need to excel. Joining our dynamic organization as an IT Field Support Assistant means becoming an essential part of a mission-driven team, committed to technological excellence across diverse client sites. We’re not just offering a job; we’re providing a path where your problem-solving skills and technical prowess directly contribute to operational seamlessness for our partners. Thrive in an environment where continuous learning and professional growth are paramount, ensuring you stay at the forefront of IT innovation. This role is perfect for someone who values autonomy and direct impact.
Advertisement
Job Description
Are you a proactive and technically adept individual with a passion for problem-solving in dynamic environments? Career.zycto is seeking a dedicated IT Field Support Assistant to join our growing team in Ras Al Khor Industrial Area 3, Dubai. This role offers the unique opportunity to leverage your IT skills across various client sites, providing crucial technical support, troubleshooting, and maintenance services with flexible hours designed to accommodate your work-life balance. We’re looking for someone who thrives on hands-on challenges, possesses excellent communication skills, and is committed to delivering exceptional service. As an IT Field Support Assistant, you’ll be the face of our technical expertise, ensuring smooth operations and swift resolution of IT issues for our diverse clientele. This position is ideal for an individual looking to expand their experience, work autonomously, and make a tangible impact on business continuity through robust IT infrastructure support. If you’re ready to tackle a variety of technical challenges and grow your career in a supportive and forward-thinking company, we encourage you to apply.
Key Responsibilities
- Provide on-site technical support for hardware (desktops, laptops, printers, networking devices) and software issues at various client locations within Dubai.
- Install, configure, and maintain operating systems, applications, and network infrastructure components.
- Perform routine system diagnostics, preventative maintenance, and upgrades to ensure optimal performance.
- Respond promptly to service requests and technical incidents, escalating complex issues to senior IT personnel when necessary.
- Troubleshoot network connectivity issues, including Wi-Fi, LAN, and WAN problems.
- Assist with user account management, password resets, and access control configurations.
- Document all service activities, solutions, and configurations in the company's ticketing and knowledge base systems.
- Educate users on best practices for IT security and efficient system usage.
- Manage inventory of IT assets, including tracking and procurement of new equipment.
- Collaborate with internal teams to implement new IT solutions and improve existing infrastructure.
- Adhere strictly to company policies, procedures, and security protocols.
- Maintain a professional demeanor and provide excellent customer service at all times.
Required Skills
- Proven experience in IT technical support, including hardware and software troubleshooting.
- Proficiency in Windows and macOS operating systems.
- Strong knowledge of Microsoft Office Suite (Outlook, Word, Excel).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and analytical abilities.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Customer service-oriented mindset.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified).
- Experience with IT service management (ITSM) tools and ticketing systems.
- Familiarity with cloud services (e.g., Office 365, Google Workspace).
- A valid UAE driving license is highly desirable for field visits.
Perks & Benefits
- Flexible work hours to support work-life balance.
- Opportunities for professional development and continuous learning.
- Competitive salary package.
- Comprehensive health insurance.
- Annual leave benefits.
- Transport allowance for field service visits.
How to Apply
Interested candidates are encouraged to apply by clicking the link below and submitting their updated CV and a cover letter detailing their relevant experience and why they are a great fit for this role at Career.zycto.
Advertisement
