About Company
Propelling innovation forward in the dynamic landscape of KIZAD, Career.zycto stands as a pivotal force in technology enablement. We specialize in robust IT solutions, ensuring seamless operations for a diverse client portfolio within this critical industrial hub. For an IT Field Support Assistant, this means an unparalleled opportunity to hone diverse technical skills, tackle real-world challenges daily, and directly contribute to the backbone of essential services. We foster a culture of continuous learning and proactive problem-solving, making us an ideal launchpad for dedicated professionals eager to make a tangible difference in a fast-paced environment.
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Job Description
Are you a proactive and technically adept individual looking to kickstart your career in IT support within a thriving industrial zone? Career.zycto is seeking a motivated IT Field Support Assistant to join our dynamic team in KIZAD, Abu Dhabi. This flexible hours role is perfect for someone who thrives on solving technical challenges, enjoys hands-on problem-solving, and is committed to ensuring the smooth operation of IT systems for our diverse client base across the Khalifa Industrial Zone.
As an IT Field Support Assistant, you will be the frontline of our technical support, traveling within KIZAD to address hardware, software, and network issues directly at client sites. Your day will be varied, ranging from troubleshooting desktop problems and configuring new equipment to providing user training and maintaining critical IT infrastructure. This position offers an invaluable opportunity to gain broad experience across various IT domains, working with different technologies and business environments. You will play a crucial role in maintaining high levels of client satisfaction by providing prompt, efficient, and professional support.
We understand the importance of work-life balance and are offering flexible hours to accommodate your schedule, making this an ideal role for students, those seeking supplemental income, or individuals who prefer a non-traditional work week. While the hours are flexible, the commitment to excellent service and technical proficiency remains paramount. You will be empowered to manage your time effectively, prioritize tasks, and resolve issues autonomously, all while being a vital part of a supportive and expert IT team. If you’re passionate about technology, eager to learn, and ready to make a tangible impact in a vibrant industrial setting, we encourage you to apply and help us keep KIZAD running seamlessly.
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Key Responsibilities
- Provide first-line technical support for hardware, software, and network issues at client locations within KIZAD.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Diagnose and resolve common operating system (Windows, macOS) and application (MS Office Suite) problems.
- Assist with basic network troubleshooting, including connectivity issues and Wi-Fi configuration.
- Set up and configure new user accounts, email services, and access permissions.
- Perform routine system checks, updates, and preventive maintenance to ensure optimal performance.
- Document technical issues, resolutions, and system configurations accurately in our ticketing system.
- Educate users on best practices for IT security and efficient use of technology.
- Collaborate with senior IT staff to escalate complex issues and learn advanced troubleshooting techniques.
- Manage and track IT assets and inventory as required.
- Adhere strictly to company and client IT policies and security protocols.
Required Skills
- Proven experience (1 year minimum) in an IT support or helpdesk role.
- Strong understanding of Windows operating systems and Microsoft Office applications.
- Basic knowledge of computer hardware components and troubleshooting techniques.
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and Wi-Fi configurations.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to non-technical users.
- Valid UAE driving license and reliable transportation for field visits within KIZAD.
- Proficiency in English (written and verbal communication).
- Customer-centric approach with a strong commitment to service excellence.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
- Experience with ticketing systems and remote support tools.
- Knowledge of macOS and basic Linux environments.
- Familiarity with cloud-based services (e.g., Microsoft 365, Google Workspace).
- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive hourly compensation.
- Flexible working hours to suit your schedule.
- Opportunities for professional development and continuous learning.
- Exposure to a wide range of technologies and industry sectors.
- Supportive team environment with mentorship opportunities.
- Reimbursement for approved work-related travel expenses within KIZAD.
- Chance to make a direct impact in a critical industrial zone.
How to Apply
If you are a motivated IT enthusiast ready to take on a challenging and rewarding role, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
