About Company
MTN Nigeria Communications Plc, a part of the MTN Group, is Africa’s largest mobile network operator. We are a leading telecommunications company in Nigeria, providing voice, data, and digital services to millions of subscribers nationwide. Our vision is to lead the delivery of a bold new digital world to our customers, and we are committed to fostering innovation, diversity, and talent development. At MTN, we believe in connecting people and enriching lives, and we empower our employees to grow and contribute to this mission. Join a dynamic team that is at the forefront of technological advancement and customer service excellence in Nigeria.
Job Description
Are you a tech-savvy individual with a passion for problem-solving and a desire to kickstart your career in Information Technology? MTN Nigeria is seeking enthusiastic and dedicated individuals to join our team as an IT Help Desk Trainee. This entry-level position is a fantastic opportunity for individuals with minimal or no prior professional experience in IT support, but who possess a strong foundational understanding of computer systems and an eager-to-learn attitude. As an IT Help Desk Trainee, you will be an integral part of our IT support team, providing initial technical assistance and customer service to our internal employees. You will learn the ropes of IT operations, troubleshooting common hardware and software issues, and escalating more complex problems to senior IT staff. This role is designed to provide comprehensive training and mentorship, equipping you with the essential skills and knowledge required for a successful career in IT support within a leading telecommunications company. You will work in a fast-paced, collaborative environment where continuous learning and professional development are highly encouraged. If you’re looking for a role where you can grow your technical expertise, enhance your problem-solving abilities, and make a tangible impact, this opportunity at MTN Nigeria is for you. We value curiosity and a drive to excel, offering a clear path for professional growth and development.
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and chat, addressing a range of IT-related issues.
- Log, categorize, and prioritize service requests and incidents using our help desk ticketing system.
- Perform initial troubleshooting of hardware (e.g., desktops, laptops, printers) and software (e.g., operating systems, office applications) problems.
- Assist users with password resets, account unlocks, and basic network connectivity issues.
- Escalate unresolved issues to appropriate senior IT technicians or specialized teams in a timely manner.
- Document solutions, procedures, and frequently asked questions (FAQs) to build a robust knowledge base.
- Follow up with users to ensure issue resolution and customer satisfaction.
- Participate in training sessions and self-study to continuously improve technical skills and knowledge of MTN's IT infrastructure.
- Adhere to IT policies, procedures, and security best practices.
- Contribute to a positive team environment through active participation and constructive feedback.
Required Skills
- Strong verbal and written communication skills.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (e.g., Microsoft Office Suite).
- Excellent problem-solving and analytical abilities.
- Exceptional customer service orientation and interpersonal skills.
- Ability to learn quickly and adapt to new technologies.
- High level of patience and empathy when assisting users.
- Proactive attitude and strong work ethic.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Relevant coursework or certifications (e.g., CompTIA A+, IT Fundamentals, Google IT Support Professional Certificate).
- Previous experience in a customer service role (non-IT specific is acceptable).
- Familiarity with help desk ticketing systems.
- Basic understanding of network concepts (TCP/IP, Wi-Fi).
Perks & Benefits
- Comprehensive health and wellness benefits.
- Structured training and mentorship programs.
- Opportunities for career advancement within a leading multinational company.
- Dynamic and supportive work environment.
- Access to cutting-edge technology and learning resources.
- Employee discount programs on MTN services.
- Pension scheme.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any relevant skills or experiences, even if informal, that demonstrate your aptitude for an IT support role.