About Company
Career.zycto isn’t just a recruitment company; it’s a launchpad for talent where your technical expertise and passion for problem-solving truly shine. We understand that IT Helpdesk professionals are the backbone of any successful operation, and we’re committed to providing the resources and supportive environment you need to excel. Here, you’ll be empowered to make a real impact, contributing directly to our clients’ seamless operations while continuously expanding your own skill set. Join a team where your dedication to user support and system efficiency is not just appreciated, but celebrated as vital to our collective success. We champion continuous learning and career progression.
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Job Description
Are you a proactive and customer-focused IT professional with a knack for solving technical puzzles? Career.zycto is seeking a dedicated IT Helpdesk Support Officer to join our dynamic team in Albury, New South Wales. In this pivotal role, you will be the first point of contact for our internal staff, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. We’re looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and is passionate about delivering exceptional user support. This position is perfect for someone eager to apply their technical knowledge, improve user experience, and grow within a forward-thinking organisation. You’ll be tackling a variety of challenges daily, from minor software glitches to more complex hardware diagnostics, all while maintaining clear and effective communication with end-users. Your ability to translate technical jargon into understandable solutions will be key to your success and to our team’s overall efficiency.
This role offers a fantastic opportunity to develop your IT career within a supportive and collaborative workplace. You will be instrumental in maintaining system uptime, resolving day-to-day IT issues, and contributing to the overall productivity of our organisation. From troubleshooting hardware and software malfunctions, assisting with network connectivity and software installations, to supporting our suite of productivity applications, your expertise will be crucial in empowering our employees to work efficiently and without interruption. We value individuals who are eager to learn, adapt to new technologies, and contribute positively to our team culture, always striving for excellence in service delivery. Beyond daily support, you will also play a role in IT asset management, helping to ensure our technology resources are tracked and maintained effectively. If you’re ready to make a tangible impact, contribute to a seamless operational environment, and grow with a company that values its IT professionals, then we encourage you to apply and become a key part of our success story here in Albury. Join us and help shape the future of IT support at Career.zycto, where your dedication directly fuels our collective achievements.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, network, and system issues via phone, email, and in-person.
- Respond promptly to IT service requests and incidents, documenting all interactions and resolutions within our ticketing system.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
- Assist with user account management, including creation, modification, and deletion of user profiles and access rights.
- Conduct basic network troubleshooting, including connectivity issues, Wi-Fi access, and VPN support.
- Deliver basic training and guidance to users on IT best practices and new software functionalities.
- Escalate complex or unresolved issues to senior IT staff or relevant third-party vendors, ensuring timely resolution.
- Perform routine system health checks and preventative maintenance tasks.
- Manage and maintain IT asset inventory, ensuring accurate records of all hardware and software.
- Contribute to the creation and maintenance of IT documentation and knowledge base articles.
Required Skills
- Proven experience in an IT Helpdesk or Desktop Support role.
- Strong understanding of Windows operating systems (Windows 10/11) and Microsoft 365 applications (Word, Excel, Outlook, SharePoint, Teams).
- Excellent communication and interpersonal skills, with a patient and customer-focused approach.
- Solid troubleshooting and problem-solving abilities for hardware and software issues.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Familiarity with IT ticketing systems.
- Ability to work independently and as part of a team in a dynamic environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation).
- Experience with remote desktop support tools.
- Familiarity with Active Directory user and computer management.
- Prior experience in a similar industry (e.g., recruitment, professional services).
- A Bachelor's degree or Diploma in Information Technology or a related field.
Perks & Benefits
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team environment.
- Modern office facilities in a convenient Albury location.
- Career progression pathways within a growing organisation.
- Employee assistance programs.
- Competitive salary packaging.
How to Apply
If you are ready to take on this exciting challenge and contribute to a thriving team, please click on the application link below. Ensure your resume and a cover letter outlining your relevant experience are attached. We look forward to reviewing your application!
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