About Company
Are you an IT professional passionate about solving technical challenges and empowering users? Career.zycto offers a dynamic environment where your expertise directly contributes to our operational excellence. We’re a forward-thinking organization that values proactive problem-solving, continuous learning, and a supportive team culture. Here, you won’t just troubleshoot issues; you’ll be a vital part of enhancing our technological infrastructure and user experience. Join us and leverage your skills to make a tangible impact, grow professionally, and collaborate with a dedicated team right in the heart of Cologne.
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Job Description
Career.zycto is seeking a dedicated and enthusiastic IT Helpdesk Support Specialist to join our growing team in Cologne. This full-time, on-site role is perfect for someone eager to be the first point of contact for technical support, ensuring our internal users have seamless access to the tools and systems they need to succeed. You will play a crucial role in maintaining our IT infrastructure, resolving a diverse range of technical issues, and contributing to a positive and productive work environment.
In this position, you’ll be more than just a troubleshooter; you’ll be an essential enabler, empowering our employees by providing timely, effective, and user-friendly support. From setting up new workstations to diagnosing complex software glitches and network connectivity problems, your daily tasks will be varied and challenging. We value proactive individuals who can not only fix problems but also identify potential issues and suggest improvements. You’ll work closely with various departments, building strong relationships and understanding their specific technological needs. This role offers an excellent opportunity to expand your technical skills across different platforms and systems, including Windows operating systems, Microsoft Office Suite, and various business-critical applications.
We believe in fostering a culture of continuous learning and development. As an IT Helpdesk Support Specialist at Career.zycto, you’ll have access to resources and opportunities to enhance your expertise, whether it’s through certifications, training courses, or hands-on involvement in new IT projects. If you thrive in a fast-paced environment, possess a customer-centric mindset, and are passionate about technology, then Career.zycto is the place for you to make a significant impact and grow your career. Your problem-solving prowess and excellent communication skills will be key to your success and to the overall satisfaction of our team members.
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Key Responsibilities
- Provide first and second-level technical support to internal users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, network, and system issues efficiently and effectively.
- Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
- Manage user accounts, access permissions, and group policies in Active Directory.
- Document technical procedures, solutions, and knowledge base articles to improve support efficiency.
- Monitor system performance, perform routine maintenance, and escalate complex issues to senior IT staff when necessary.
- Assist with IT asset management, including tracking inventory and lifecycle management.
- Participate in IT projects, system rollouts, and infrastructure upgrades as required.
- Ensure data security and compliance with company IT policies and best practices.
- Provide training and guidance to users on new software or hardware functionalities.
Required Skills
- Proven experience (2+ years) in an IT helpdesk or technical support role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office 365 Suite.
- Familiarity with common network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding verbal and written communication skills in both English and German.
- Ability to work independently and collaboratively in a fast-paced team environment.
- Customer-focused attitude with a strong commitment to user satisfaction.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- Experience with Active Directory administration.
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of macOS or Linux environments.
- Experience with cloud services (e.g., Azure, AWS).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous vacation allowance to ensure work-life balance.
- Opportunities for professional development, training, and certifications.
- Modern office environment located in a prime Cologne location with excellent transport links.
- Company-sponsored social events and team-building activities.
- Access to cutting-edge technology and tools.
- Subsidized public transport ticket (JobTicket).
- Employee assistance program.
- Complimentary fresh fruit, coffee, and water.
How to Apply
If you are a highly motivated IT professional looking to advance your career with a supportive and innovative company, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
