About Company
Launching your career in IT requires a platform that prioritizes growth, learning, and hands-on experience. At Career.zycto, we are dedicated to nurturing budding talent, providing a supportive environment where innovation thrives, and curiosity is celebrated. We believe in building the next generation of IT professionals through comprehensive training and real-world challenges. Join a team where your development is our mission, making us the perfect launchpad for an ambitious IT helpdesk trainee eager to make a tangible impact and grow within a dynamic ecosystem.
Job Description
Are you a technology enthusiast eager to kickstart your career in the fast-paced world of Information Technology? Career.zycto is offering an exciting opportunity for an IT Helpdesk Trainee to join our vibrant team in Jibowu, Yaba. This entry-level position is perfectly designed for individuals with a foundational understanding of IT concepts and a strong desire to learn and develop practical skills. As an IT Helpdesk Trainee, you will be the first point of contact for our internal users, providing essential technical support and ensuring smooth daily operations. You’ll gain invaluable hands-on experience troubleshooting hardware, software, and network issues, while working closely with experienced IT professionals who are committed to your mentorship. This role is not just about fixing problems; it’s about learning the intricacies of IT infrastructure, understanding user needs, and contributing to a seamless technological environment. We are looking for someone who is proactive, detail-oriented, and possesses excellent communication skills, with a genuine passion for problem-solving. If you’re ready to transform theoretical knowledge into practical expertise and grow into a skilled IT professional, this is the perfect stepping stone for your career.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to user inquiries and support requests via phone, email, and ticketing system in a timely and professional manner.
- Document, track, and monitor problems to ensure timely resolution and maintain accurate records.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Escalate complex issues to senior IT staff when necessary, ensuring proper handover and follow-up.
- Provide basic user guidance and training on software applications and IT best practices.
- Assist with routine IT asset management tasks, including inventory and deployment.
- Contribute to the creation and maintenance of IT knowledge base articles and documentation.
- Participate in ongoing training and professional development activities to enhance IT skills and knowledge.
Required Skills
- Basic knowledge of computer hardware and software (Windows OS, MS Office Suite).
- Understanding of basic networking concepts (TCP/IP, Wi-Fi).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Customer-centric approach with good interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Preferred Qualifications
- Diploma or certification in Information Technology, Computer Science, or a related field.
- Prior experience in a customer service role.
- Familiarity with IT ticketing systems.
- Knowledge of mobile device support (Android/iOS).
Perks & Benefits
- Comprehensive on-the-job training and mentorship program.
- Opportunity for rapid career advancement within a growing company.
- Exposure to a diverse range of IT technologies and systems.
- Supportive and collaborative work environment.
- Competitive entry-level salary.
- Health and wellness benefits.
- Regular performance reviews and feedback sessions.
How to Apply
Ready to launch your IT career with Career.zycto? We encourage all qualified and enthusiastic candidates to apply by clicking on the application link below. Please ensure your resume highlights your passion for technology and any relevant foundational knowledge. We look forward to reviewing your application and potentially welcoming you to our team!
