About Company
Raya Contact Center is a world-class business process outsourcing (BPO) service provider, headquartered in Cairo, Egypt. With over 20 years of experience, Raya Contact Center offers a comprehensive suite of contact center services, including customer care, technical support, back office operations, and digital services, to a diverse portfolio of clients across various industries in the Middle East, Africa, Europe, and North America. We are committed to fostering innovation, embracing technology, and developing our talent to deliver exceptional customer experiences. Our vibrant culture thrives on collaboration, continuous learning, and a relentless pursuit of excellence, empowering our employees to achieve their full potential in a dynamic and supportive environment. As we continue to expand our global footprint and technological capabilities, we seek passionate and skilled individuals to join our growing team and contribute to our success.
Job Description
Are you a highly organized and proactive individual with a passion for technology and project management? Raya Contact Center is seeking an enthusiastic IT Project Coordinator to join our dynamic IT department in New Cairo. In this pivotal role, you will be instrumental in ensuring the smooth execution and successful delivery of various IT projects, ranging from infrastructure upgrades and software implementations to system integrations and digital transformation initiatives. You will work closely with project managers, IT specialists, stakeholders, and vendors to monitor project progress, manage documentation, track deliverables, and facilitate effective communication across all teams. This is an exciting opportunity to contribute to a leading BPO company’s technological advancement and play a key role in shaping our IT landscape.
As an IT Project Coordinator, you will be the backbone of our project management efforts, providing crucial administrative and organizational support. Your day-to-day will involve maintaining project schedules, organizing meetings, documenting key decisions, and ensuring that all project-related information is accurately recorded and accessible. You will be responsible for tracking budgets, managing resource allocation, and identifying potential risks or roadblocks, escalating them to the project manager when necessary. Your ability to communicate clearly and concisely, coupled with a keen eye for detail, will be essential in keeping projects on track and within scope. This role offers an excellent pathway for career growth in IT project management, allowing you to gain hands-on experience with cutting-edge technologies and best-in-class project methodologies in a fast-paced, innovative environment. If you are eager to learn, thrive in a collaborative setting, and are committed to delivering high-quality results, we encourage you to apply and become a part of the Raya Contact Center family.
Key Responsibilities
- Assist IT Project Managers in planning, executing, and closing IT projects.
- Develop and maintain comprehensive project documentation, including project plans, schedules, reports, and meeting minutes.
- Monitor project progress, track deliverables, and ensure adherence to timelines and budget constraints.
- Facilitate communication and coordination among project team members, stakeholders, and external vendors.
- Organize and schedule project meetings, prepare agendas, and distribute relevant materials.
- Track and report on project status, identifying potential risks, issues, and dependencies.
- Manage change requests and ensure proper documentation and approval processes are followed.
- Assist in resource planning and allocation to optimize project efficiency.
- Support the creation of project presentations and communication materials.
- Ensure compliance with organizational policies, procedures, and quality standards throughout the project lifecycle.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum 3 years of experience in an IT project support or coordination role.
- Strong understanding of project management principles and methodologies (e.g., Agile, Waterfall).
- Proficiency in project management software (e.g., MS Project, Jira, Asana) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent organizational and time management skills with the ability to prioritize multiple tasks.
- Exceptional written and verbal communication skills in English.
- Proven ability to work effectively in a team-oriented and fast-paced environment.
- Strong analytical and problem-solving abilities.
- Attention to detail and a commitment to accuracy.
Preferred Qualifications
- PMP, CAPM, ITIL Foundation, or other relevant project management certifications.
- Experience with BPO or contact center environments.
- Familiarity with various IT infrastructure components and software development lifecycles.
- Ability to speak Arabic fluently (highly advantageous for local communication).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package for you and your family.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment.
- Exposure to cutting-edge technologies and diverse projects.
- Transportation allowance or company transport services (specific routes).
- Employee recognition programs and social events.
- Career growth opportunities within a multinational company.
How to Apply
Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience and qualifications by clicking on the application link below. Please ensure your application highlights your experience in IT project coordination and your familiarity with project management tools. Only shortlisted candidates will be contacted for an interview.