About Company
Join a dynamic team where your technical prowess directly impacts our global operations! Career.zycto is at the forefront of innovative solutions, empowering businesses to thrive through cutting-edge technology. For an IT Support Analyst, this means stepping into an environment rich with diverse challenges, continuous learning opportunities, and direct user interaction. We champion a collaborative culture, ensuring every team member feels valued and equipped to excel. Your dedication to problem-solving and user satisfaction will be central to our success, making Career.zycto an ideal place to advance your career in IT support within a supportive, forward-thinking framework. We’re building the future, one solution at a time.
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Job Description
An IT Support Analyst at Career.zycto is a critical lynchpin in ensuring our operations run seamlessly. We are seeking a dedicated and technically proficient individual to join our team in Deltona Lakes, Deltona. In this pivotal role, you will be the first line of defense for our employees, providing essential technical assistance, troubleshooting hardware and software issues, and maintaining the stability of our IT infrastructure. This position offers an exciting opportunity to work with a variety of technologies, contribute to a positive user experience, and grow within a supportive and innovative environment. You will be responsible for resolving a wide range of technical problems, from basic account assistance to more complex network and system diagnostics. Your ability to communicate effectively, diagnose issues efficiently, and implement solutions will directly impact our team’s productivity and our overall success. We value proactive problem-solvers who are eager to learn and adapt to new challenges in a fast-paced setting. This role is more than just fixing computers; it’s about empowering our people and upholding the technological backbone of our organization. You’ll contribute to improving our IT processes, documenting solutions, and ensuring compliance with our IT policies and security standards. Embrace the chance to make a tangible difference every day, as you help us navigate and excel in the digital landscape. We believe in investing in our employees’ growth, providing avenues for professional development and exposure to emerging technologies. Your analytical mindset and commitment to service excellence will be highly valued as we continue to expand our global reach and technological capabilities. This is a full-time, on-site role that requires a hands-on approach to problem-solving and direct engagement with end-users.
Key Responsibilities
- Provide first and second-tier technical support to end-users via phone, email, chat, or in-person.
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain operating systems, applications, and network connectivity.
- Manage user accounts, permissions, and access rights in various systems (e.g., Active Directory, Office 365).
- Perform routine system maintenance, updates, and backups.
- Document technical issues, solutions, and procedures in our knowledge base.
- Assist with network troubleshooting, including LAN/WAN and Wi-Fi connectivity.
- Support audio/visual equipment and conferencing systems.
- Collaborate with senior IT staff on larger projects and system implementations.
- Educate users on best practices for software usage and security.
- Ensure compliance with IT policies and security protocols.
Required Skills
- Proficiency in Windows and macOS operating systems.
- Strong understanding of Microsoft Office 365 suite (Outlook, Word, Excel, PowerPoint, Teams).
- Experience with Active Directory user and group management.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with remote desktop support tools.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Customer-service oriented approach.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
- Experience with ticketing systems (e.g., Jira Service Desk, ServiceNow).
- Familiarity with cloud platforms (e.g., Azure, AWS).
- Basic understanding of virtualisation technologies (VMware, Hyper-V).
- Experience supporting VoIP phone systems.
Perks & Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and certification reimbursement.
- Collaborative and supportive work environment.
- Access to cutting-edge technology and tools.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your relevant IT support experience and technical skills.
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