About Company
Pioneering growth in the tech sector, Career.zycto is dedicated to fostering emerging talent within a dynamic and supportive environment. We believe in building careers from the ground up, providing comprehensive training and real-world exposure. For an aspiring IT support analyst trainee, this means a unique opportunity to gain invaluable practical experience, learn from seasoned professionals, and kickstart a successful journey in information technology. Join us and shape the future of IT support, making a tangible impact on our operations and client satisfaction.
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Job Description
Are you passionate about technology and eager to kickstart your career in the dynamic world of IT? Career.zycto is seeking a motivated and enthusiastic IT Support Analyst Trainee to join our growing team in Wuse Zone 3, Abuja. This entry-level position is designed for individuals with little to no prior professional experience but possess a strong desire to learn, grow, and contribute to a fast-paced technology environment. As an IT Support Analyst Trainee, you will undergo a structured training program that will equip you with the fundamental knowledge and practical skills required to excel in IT support. You will work alongside experienced IT professionals, gaining hands-on experience with hardware, software, network diagnostics, and user support. This role is crucial in ensuring the smooth operation of our internal systems and providing excellent technical assistance to our staff. We are looking for someone who is a quick learner, possesses excellent problem-solving abilities, and has a customer-centric approach. If you are ready to dive into the world of information technology, learn best practices, troubleshoot real-world issues, and become an integral part of a supportive team, this is the perfect opportunity for you. Your journey will include mastering various operating systems, applications, and basic infrastructure components. You will be instrumental in maintaining system efficiency, responding to technical queries, and documenting solutions, laying a solid foundation for a successful career in IT.
Key Responsibilities
- Participate actively in a structured training program covering IT fundamentals, operating systems, networking basics, and common software applications.
- Provide first-level technical support and troubleshooting for hardware, software, and network issues under supervision.
- Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software.
- Respond to user inquiries and support requests, documenting issues and resolutions in a ticketing system.
- Learn to diagnose and resolve basic technical problems, escalating complex issues to senior IT staff when necessary.
- Assist with user account management, password resets, and access permissions.
- Help maintain IT inventory and asset management records.
- Adhere to IT policies, procedures, and security best practices.
- Contribute to the creation and maintenance of technical documentation and user guides.
Required Skills
- Strong passion for technology and a desire to learn IT concepts.
- Excellent verbal and written communication skills.
- Basic understanding of computer hardware and software.
- Proven problem-solving aptitude and analytical thinking.
- Ability to work effectively both independently and as part of a team.
- Customer service orientation with a patient and helpful demeanor.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field (or currently pursuing).
- Basic knowledge of network fundamentals (TCP/IP, DNS).
- Familiarity with IT ticketing systems (e.g., Jira, Zendesk) through academic projects or personal use.
- Any relevant IT certifications (e.g., CompTIA IT Fundamentals+, A+).
- Experience with different operating systems (Windows, macOS, Linux).
Perks & Benefits
- Comprehensive and structured IT training program.
- Mentorship from experienced IT professionals.
- Clear career progression path within the company.
- Health and wellness benefits.
- Transport allowance.
- Performance-based incentives and bonuses.
- Opportunities for professional development and further certifications.
- A collaborative and supportive work environment.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your passion for technology and any relevant academic projects or personal experiences. We look forward to reviewing your application!
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