About Company
Eager to launch your IT career but lack experience? Career.zycto is where your journey begins. We are a forward-thinking organization committed to cultivating an inclusive and innovative workplace, empowering individuals to reach their full potential. For an entry-level IT Support Assistant, our environment offers comprehensive training, dedicated mentorship, and a clear trajectory for professional growth. We champion a culture of learning, where curiosity is celebrated and every contribution, big or small, plays a vital role. Discover a place where you can learn, grow, and make a real impact from day one.
Advertisement
Job Description
Are you a tech enthusiast eager to launch your career in Information Technology? Do you possess a keen desire to learn, solve problems, and help others with their technical needs? Career.zycto is thrilled to offer an incredible opportunity for an **IT Support Assistant – Entry Level** to join our growing team in Al Qasba, Sharjah. We understand that everyone starts somewhere, which is why this role specifically requires **no prior experience**. We are looking for bright, motivated individuals ready to dive into the world of IT support, learn new skills, and contribute to a dynamic work environment.
At Career.zycto, we are deeply committed to nurturing talent and fostering a supportive atmosphere where you can grow from the ground up. This isn’t just a job; it’s a foundation for your IT career. You will receive comprehensive, hands-on training from experienced professionals, covering everything from fundamental troubleshooting to network basics, software support, and hardware maintenance. Our goal is to equip you with the knowledge and practical skills needed to excel and advance within the IT field, providing you with a solid stepping stone for your future.
As an IT Support Assistant, you will be the first line of defense for our internal team, ensuring smooth daily operations by addressing a variety of technical issues. You will gain invaluable experience working with diverse hardware and software platforms, learning to diagnose and resolve common problems, and providing excellent customer service. This role is perfect for someone who is naturally curious, enjoys problem-solving, and thrives in a collaborative setting. You’ll be guided every step of the way, transforming your interest in technology into a robust professional skill set. Join Career.zycto and take the first exciting step towards a rewarding career in IT, where your potential is limitless, and your learning journey is just beginning. We are excited to welcome an individual who is ready to absorb knowledge, contribute positively, and grow with our innovative organization.
Advertisement
Key Responsibilities
- Provide first-level contact and convey resolutions to technical issues via phone, email, or in-person.
- Properly escalate unresolved issues to the next level of support personnel when necessary.
- Track, route, and redirect problems to correct resources, ensuring timely resolution.
- Follow up with users, provide feedback, and ensure problems are resolved to their satisfaction.
- Utilize excellent customer service skills to exceed users’ expectations and maintain positive relationships.
- Ensure proper recording, documentation, and closure of all issues in our ticketing system.
- Assist with basic hardware and software installations, configurations, and upgrades.
- Learn and maintain in-depth knowledge of company products, services, and internal systems.
- Recommend procedure modifications or improvements to enhance support efficiency.
Required Skills
- Strong problem-solving abilities and a logical approach to technical challenges.
- Excellent verbal and written communication skills in English.
- Eagerness to learn new technologies and systems rapidly.
- Ability to work independently and collaboratively as part of a team.
- A positive attitude, strong interpersonal skills, and a user-centric approach.
- Basic understanding of computer hardware and software concepts (even from personal use or interest).
- High school diploma or equivalent educational background.
Preferred Qualifications
- Prior experience with customer service or helpdesk interactions (even in a non-IT related field).
- Familiarity with Windows operating systems and common office applications (e.g., Microsoft Office Suite).
- A foundational understanding of networking concepts (e.g., Wi-Fi connectivity, basic IP addressing).
- Any relevant certifications (e.g., CompTIA A+), or actively pursuing one, are a definite plus but not a requirement.
Perks & Benefits
- Competitive entry-level salary package.
- Comprehensive health insurance coverage.
- Generous paid time off and observance of public holidays.
- Structured ongoing professional development and training programs.
- Direct mentorship opportunities from senior IT professionals.
- A highly collaborative, supportive, and engaging work environment.
- Clear opportunities for career advancement and growth within Career.zycto.
- Access to the latest tools and technologies for learning and development.
How to Apply
To seize this exciting entry-level opportunity and begin your IT career, please submit your resume and a cover letter outlining your interest and enthusiasm for technology. Encourage applicants to click on the link below to apply for the job.
