About Company
Embark on your professional journey with a company that champions growth and innovation. Career.zycto is at the forefront of connecting talent with opportunity, specializing in fostering environments where emerging professionals can thrive. For an aspiring IT Support Assistant, joining us means stepping into a vibrant ecosystem designed to cultivate technical skills and provide invaluable real-world experience. We believe in nurturing potential, offering a supportive team, and presenting diverse challenges that build a robust foundation for a successful career in information technology. Our commitment to employee development makes us the perfect launchpad for your career.
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Job Description
Are you a tech-enthusiast eager to kickstart your career in the dynamic world of Information Technology? Career.zycto is seeking a highly motivated and detail-oriented IT Support Assistant to join our team in Ras Al Khaimah. This entry-level position is perfect for individuals with no prior professional experience but possess a strong passion for technology, a willingness to learn, and excellent problem-solving abilities. As an IT Support Assistant, you will be the first point of contact for technical queries, playing a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our internal users. This role offers an unparalleled opportunity to gain hands-on experience across a broad spectrum of IT functions, from troubleshooting hardware and software to assisting with network configurations and system maintenance. We are looking for someone who is proactive, has a customer-service mindset, and is ready to contribute to a collaborative environment where continuous learning is encouraged and supported. If you’re ready to build a solid foundation for a thriving IT career, we invite you to apply and grow with us.
Key Responsibilities
- Provide first-level technical support to internal users for hardware, software, and network-related issues.
- Troubleshoot common desktop, laptop, printer, and mobile device problems.
- Assist with the installation, configuration, and maintenance of computer systems and applications.
- Document and track support requests using a ticketing system, ensuring timely resolution and escalation when necessary.
- Support basic network connectivity issues and assist in monitoring network performance.
- Perform routine system checks and preventative maintenance tasks.
- Assist with user account management, including creation, modification, and deletion.
- Contribute to maintaining an organized and efficient IT inventory.
- Collaborate with senior IT staff on more complex projects and learn new technologies.
- Educate users on best practices for IT security and system usage.
Required Skills
- Strong desire to learn and grow in the IT field.
- Excellent communication and interpersonal skills.
- Basic understanding of computer hardware and software components.
- Familiarity with Windows operating systems.
- Demonstrated problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- A customer-centric approach to support.
Preferred Qualifications
- Pursuing or recently completed a degree/diploma in IT, Computer Science, or a related field.
- Basic knowledge of network concepts (TCP/IP, Wi-Fi).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Experience with ticketing systems (even from personal projects or academic settings).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance package.
- Opportunities for professional development and certifications.
- Mentorship from experienced IT professionals.
- A supportive and collaborative work environment.
- Paid time off and public holidays.
- Career advancement opportunities within a growing company.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their passion for technology and why they are a great fit for this entry-level role. Please highlight any personal projects or self-study in IT.
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