About Company
Ready to launch your IT career in a vibrant, supportive environment? Career.zycto is a rapidly growing tech solutions provider deeply committed to fostering talent from the ground up. We believe in empowering our employees with cutting-edge tools and continuous learning opportunities. Joining us means becoming part of a team dedicated to innovation and excellence, where your contributions truly matter. If you’re an enthusiastic learner eager to make a real impact from day one, Career.zycto offers the perfect platform to develop your skills and grow professionally.
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Job Description
This is an exciting gateway into the dynamic world of Information Technology, specifically designed for individuals passionate about tech but without prior professional experience. Career.zycto is seeking a highly motivated and enthusiastic IT Support Assistant to join our thriving team in the Dragon Mart Area, Dubai. This entry-level position offers a unique opportunity to kickstart your career, providing essential hands-on experience and a robust foundation in IT support.
As an IT Support Assistant, you will be the first point of contact for our employees, providing crucial technical assistance and ensuring the smooth operation of our IT infrastructure. You’ll work closely with experienced IT professionals, learning directly from the best and gaining exposure to a wide array of hardware, software, and networking challenges. This role is perfect for someone who loves problem-solving, has a natural curiosity for technology, and is eager to learn and grow within a supportive environment.
Your daily tasks will involve diagnosing and resolving common IT issues, assisting with hardware and software installations, managing user accounts, and contributing to the maintenance of our systems. You will play a vital role in maintaining productivity across the organization by ensuring our team has the tools and support they need to succeed. We understand that you may not have extensive experience, and that’s precisely why we’re offering this opportunity – we’re looking for potential, passion, and a proactive attitude.
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Career.zycto is committed to your professional development. We provide comprehensive training and mentorship to help you master essential IT skills, from troubleshooting operating systems and applications to understanding basic network configurations and cybersecurity best practices. This role is more than just a job; it’s a career accelerator where you can turn your theoretical knowledge and enthusiasm into practical expertise. If you’re ready to immerse yourself in a challenging yet rewarding environment and build a solid career path in IT, we encourage you to apply. Join us and become an integral part of our mission to deliver seamless technological solutions.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person.
- Diagnose and resolve basic hardware and software issues (e.g., printers, desktops, common applications).
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Manage user accounts, permissions, and email configurations.
- Document technical issues, solutions, and procedures accurately.
- Escalate complex issues to senior IT staff when necessary.
- Assist in maintaining IT inventory and asset tracking.
- Support network connectivity and basic troubleshooting for LAN/WAN issues.
- Contribute to maintaining a secure and efficient IT environment.
Required Skills
- Basic understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and a logical approach to technical challenges.
- Excellent verbal and written communication skills in English.
- Exceptional customer service orientation and interpersonal skills.
- High level of enthusiasm, eagerness to learn, and a proactive attitude.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- High School Diploma or equivalent; a relevant vocational certificate or IT coursework is a plus.
- Familiarity with IT ticketing systems.
- Basic knowledge of networking concepts (TCP/IP, DNS).
- Any personal projects or self-study in IT-related fields.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance.
- Opportunities for professional development and training.
- Mentorship from experienced IT professionals.
- A supportive and collaborative work environment.
- Paid annual leave and public holidays.
- Potential for career advancement within the company.
How to Apply
To apply for this exciting Entry Level IT Support Assistant position, please click on the application link below. Ensure your resume highlights any relevant coursework, personal projects, or volunteer experience that demonstrates your passion for technology and problem-solving. We look forward to reviewing your application!
