About Company
Embark on a transformative journey with Career.zycto, a forward-thinking organization dedicated to fostering talent and driving innovation. We believe in cultivating potential, especially for those just starting their professional lives. For an IT Support Assistant, our environment offers unparalleled mentorship and hands-on learning, providing the ideal launchpad to build a robust career in technology. We thrive on collaboration and continuous improvement, ensuring every team member has the resources to grow. Joining us means becoming part of a team where your eagerness to learn and contribute is highly valued, paving the way for significant personal and professional development in the heart of Dubai.
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Job Description
Are you an aspiring tech enthusiast eager to launch your career in the dynamic world of Information Technology? Career.zycto invites passionate and motivated individuals to join our team as an IT Support Assistant. This entry-level role is a fantastic opportunity for someone who loves problem-solving, possesses a natural curiosity for technology, and is ready to learn and grow within a supportive environment. No prior professional experience is required; we are looking for potential, a positive attitude, and a strong willingness to master new skills.
At Career.zycto, we understand that robust IT infrastructure is the backbone of any successful operation. As an IT Support Assistant, you will be on the front lines, ensuring our systems run smoothly and our team members have the technological resources they need to excel. You will gain hands-on experience across a wide array of IT domains, from basic troubleshooting to network assistance and software deployment. This position offers a unique chance to develop foundational IT skills under the guidance of experienced professionals, laying a solid groundwork for a flourishing career in tech.
Your day-to-day will involve assisting colleagues with technical issues, setting up new workstations, managing user accounts, and contributing to the overall efficiency of our IT operations. We believe in nurturing talent and providing the tools and training necessary for you to succeed. You’ll be part of a collaborative team where your contributions are valued, and your growth is encouraged. This role is perfect for someone who is detail-oriented, possesses excellent communication skills, and thrives in a fast-paced environment where every day brings new challenges and learning opportunities. If you’re ready to take the first step into a rewarding IT career, Career.zycto is the place to start your journey. Join us and help shape the technological future of our organization!
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Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in setting up and configuring new workstations, laptops, and mobile devices.
- Manage user accounts and permissions, including onboarding and offboarding procedures.
- Respond to IT support tickets and requests in a timely and professional manner.
- Document IT procedures, solutions, and common issues for knowledge base improvement.
- Assist with basic network troubleshooting and connectivity issues.
- Support the maintenance and inventory of IT assets.
- Collaborate with senior IT staff on various projects and initiatives.
- Ensure adherence to IT security policies and best practices.
- Continuously learn and stay updated with new technologies and IT trends.
Required Skills
- Strong passion for technology and a desire to learn IT systems.
- Excellent problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of patience and a customer-service oriented mindset.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Eagerness to take initiative and adapt to new challenges.
Preferred Qualifications
- Currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.
- Familiarity with ticketing systems (e.g., Jira, Zendesk).
- Basic knowledge of network fundamentals (TCP/IP, DNS, DHCP).
- Any relevant IT certifications (e.g., CompTIA A+, IT Fundamentals).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance.
- Opportunities for professional development and certifications.
- Mentorship from experienced IT professionals.
- Dynamic and supportive work environment.
- Paid time off and public holidays.
- Modern office facilities in a prime Dubai location.
- Team-building events and social activities.
How to Apply
To apply for this exciting entry-level opportunity, please click on the application link below. We encourage you to submit your updated CV along with a brief cover letter outlining your interest in IT and why you believe you’d be a great fit for Career.zycto. We look forward to reviewing your application!
