About Company
Are you an aspiring IT professional eager to kickstart your career in a dynamic environment? Career.zycto is a rapidly growing technology services firm, committed to delivering exceptional IT solutions and support across diverse industries. We believe in nurturing talent, providing a solid foundation for growth, and empowering our team members to excel. For an IT Support Engineer Assistant, this means gaining hands-on experience with cutting-edge technologies, working alongside seasoned experts, and being an integral part of a team dedicated to operational excellence. Join us and contribute directly to our mission of seamless technical operations, where your skills will be valued and developed.
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Job Description
Career.zycto is seeking a motivated and enthusiastic IT Support Engineer Assistant to join our growing team in Al Barsha 1, Dubai. This is an excellent opportunity for an individual with a foundational understanding of IT systems to gain invaluable hands-on experience, contribute to a vital function, and grow within a supportive environment. As an IT Support Engineer Assistant, you will be the first point of contact for our internal users, playing a critical role in ensuring smooth and efficient daily operations. Your primary responsibility will be to provide timely and effective technical support, troubleshoot common hardware and software issues, and assist with the maintenance of our IT infrastructure.
This role involves a blend of technical problem-solving and strong communication skills. You’ll be assisting users with a wide range of inquiries, from password resets and application issues to basic network connectivity problems. You will be responsible for logging all support requests, tracking their progress, and escalating more complex issues to senior IT engineers when necessary. Beyond reactive support, you will also participate in proactive tasks such as installing and configuring new workstations, performing routine system checks, and updating documentation. This position is ideal for someone passionate about technology, eager to learn, and committed to delivering exceptional user support.
You will work closely with the entire IT department, learning best practices in IT service management, cybersecurity fundamentals, and system administration. Career.zycto prides itself on fostering a culture of continuous learning and development. We invest in our team members, providing opportunities to enhance their technical skills and advance their careers. If you’re looking for a challenging yet rewarding entry into the IT world, where your contributions make a tangible difference and your potential is recognized, then we encourage you to apply. Join us and become a key player in maintaining our technological backbone and ensuring our teams operate seamlessly every day.
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Key Responsibilities
- Provide first-line technical support and troubleshooting for hardware, software, and network-related issues to internal users.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Assist with user account management, including password resets and access rights modifications.
- Document all support requests, resolutions, and IT procedures accurately in our ticketing system.
- Escalate complex or unresolved issues to senior IT support engineers or specialized teams.
- Perform routine preventative maintenance, system checks, and inventory management for IT assets.
- Assist in the deployment of new IT equipment and infrastructure projects as directed.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11) and common desktop applications.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Excellent problem-solving and analytical skills with attention to detail.
- Strong verbal and written communication skills in English.
- Ability to work effectively both independently and collaboratively within a team.
- A proactive attitude and eagerness to learn new technologies.
Preferred Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, ITIL Foundation, or similar entry-level IT certification.
- Previous experience with IT service desk ticketing systems (e.g., ServiceNow, Jira).
- Knowledge of basic server administration tasks and virtual environments.
- Experience with mobile device management (MDM) solutions.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health insurance coverage.
- Opportunities for professional development and training programs.
- Generous annual leave and public holidays.
- A dynamic, collaborative, and supportive work environment.
- Clear pathways for career growth and advancement within the company.
- Regular team-building activities and social events.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter highlight your relevant experience and enthusiasm for this role.
