About Company
Career.zycto is on the hunt for problem-solvers who thrive in dynamic environments. For an IT support specialist, this means joining a forward-thinking firm dedicated to empowering businesses through cutting-edge technology solutions. We pride ourselves on fostering a collaborative atmosphere where technical expertise is celebrated, and continuous learning is embedded in our culture. Here, your skills in troubleshooting and user assistance will directly contribute to seamless operations and client satisfaction. We value proactive individuals eager to make a tangible impact and grow their careers in a supportive, innovative setting, pushing the boundaries of what’s possible in IT services.
Job Description
Are you an IT enthusiast with a knack for problem-solving and a passion for helping others? Career.zycto is seeking a dedicated and proactive IT Support Specialist to join our vibrant team in Waterloo, Sydney. In this full-time role, you will be the frontline hero, ensuring our internal systems run seamlessly and our team members have the technological support they need to excel. This isn’t just about fixing computers; it’s about empowering productivity, enhancing user experience, and being an integral part of our operational success.
As an IT Support Specialist, you will play a critical role in maintaining the health and efficiency of our IT infrastructure. Your day will involve a diverse range of tasks, from diagnosing and resolving hardware and software issues on desktops, laptops, and mobile devices, to managing network connectivity problems and providing essential technical guidance to our users. We’re looking for someone who can translate complex technical jargon into understandable solutions, making technology accessible for everyone. You’ll be instrumental in onboarding new employees, setting up their workstations, and ensuring they have all the necessary tools from day one.
Beyond day-to-day troubleshooting, you’ll contribute to improving our IT processes, documenting solutions, and proactively identifying areas for system enhancement. This role offers an excellent opportunity to expand your technical skills across various domains, including operating systems (Windows, macOS), productivity suites, cloud applications, and basic networking concepts. Career.zycto fosters a culture of continuous learning and professional development, providing avenues for you to grow your expertise and advance your career within the IT landscape. If you’re a self-starter who thrives on making a tangible difference, possesses excellent communication skills, and enjoys working in a collaborative, fast-paced environment, then we encourage you to apply. Join Career.zycto and become a vital part of a team that values innovation, reliability, and unparalleled technical support. Your expertise will be crucial in keeping our operations running smoothly, enabling our entire organization to achieve its strategic goals. We believe in providing the tools, training, and support necessary for our specialists to excel, offering a rewarding career path for those passionate about IT.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve operating system (Windows, macOS) and application-related problems.
- Assist with user account management, including creation, modification, and access rights.
- Perform regular system diagnostics and preventative maintenance to ensure optimal performance.
- Document IT procedures, solutions, and knowledge base articles for internal reference.
- Support IT asset management, including inventory tracking and lifecycle management.
Required Skills
- Strong understanding of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware components (desktops, laptops, printers).
- Experience with Microsoft 365 or Google Workspace administration and support.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent verbal and written communication skills.
- Proven ability to diagnose and resolve technical issues effectively and efficiently.
- Customer-centric approach with strong problem-solving abilities.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow).
- Familiarity with remote support tools and methodologies.
- Prior experience in a fast-paced corporate or client-facing IT support role.
- Knowledge of mobile device management (MDM) solutions.
Perks & Benefits
- Competitive salary package with annual performance reviews.
- Generous paid time off and public holidays.
- Comprehensive health and wellness programs.
- Opportunities for professional development and industry certifications.
- Collaborative and inclusive work environment.
- Modern office space in a vibrant Sydney location with excellent transport links.
- Regular team social events and company-sponsored initiatives.
How to Apply
Eager to contribute your IT expertise to a growing and dynamic team? We encourage all qualified candidates to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and technical skills. We look forward to reviewing your application!
