About Company
Do you thrive on solving technical puzzles and empowering users? Career.zycto offers a dynamic environment where your expertise as an IT Support Specialist will directly impact our operational efficiency and team productivity. We champion innovation and continuous learning, providing a platform for you to grow your skills and advance your career. Join a collaborative team committed to leveraging technology to achieve outstanding results. If you’re passionate about technology and dedicated to providing exceptional user support, Career.zycto is where you belong. We value proactive problem-solvers who are eager to make a tangible difference in a fast-paced setting.
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Job Description
Career.zycto is seeking a dedicated and proactive IT Support Specialist to join our growing team in Queenstown CBD. This full-time role is critical to maintaining the smooth operation of our internal IT systems and ensuring our employees have the reliable technology they need to excel. As an IT Support Specialist, you will be the first point of contact for all technical inquiries, providing essential support across hardware, software, and network issues. You will play a vital role in troubleshooting, diagnosing, and resolving technical problems efficiently, minimizing downtime, and enhancing user experience. This position requires a strong blend of technical expertise, problem-solving abilities, and excellent communication skills.
Your day-to-day will involve hands-on support for a diverse range of IT infrastructure, including desktops, laptops, mobile devices, printers, and network connectivity. You’ll be responsible for setting up new user accounts, configuring workstations, and ensuring all systems are up-to-date with the latest software and security patches. Beyond reactive support, you will contribute to proactive maintenance, system monitoring, and the documentation of IT procedures and solutions. We are looking for someone who is not only technically proficient but also possesses a genuine desire to assist colleagues, patiently explaining technical concepts and guiding them through solutions. If you are passionate about technology, dedicated to service excellence, and eager to contribute to a collaborative and innovative environment, we encourage you to apply. This is an excellent opportunity to grow your IT career within a supportive company committed to employee development.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues via phone, email, and in-person.
- Install, configure, and maintain workstations, laptops, mobile devices, printers, and other IT equipment.
- Perform user account management, including creation, modification, and deletion in various systems (e.g., Active Directory, O365).
- Troubleshoot and resolve network connectivity issues, including Wi-Fi and VPN access.
- Manage software installations, upgrades, and patching, ensuring compliance with company policies.
- Document IT procedures, troubleshooting steps, and solutions for common issues in the knowledge base.
- Assist with IT asset management, tracking inventory, and managing lifecycle of equipment.
- Participate in IT projects, such as system upgrades, migrations, and new technology rollouts.
- Educate users on best practices for IT security and efficient use of technology.
- Monitor system performance and perform proactive maintenance to prevent potential issues.
Required Skills
- Minimum 1-2 years of experience in an IT support role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Familiarity with helpdesk ticketing systems.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to diagnose and resolve hardware and software issues efficiently.
Preferred Qualifications
- IT-related certification (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with remote support tools and methodologies.
- Basic knowledge of cloud environments (Azure, AWS).
- Familiarity with IT security best practices and principles.
- Experience supporting AV equipment and video conferencing systems.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Opportunities for professional development and industry certifications.
- A collaborative and supportive work environment.
- Modern office located in the vibrant Queenstown CBD.
- Regular team social events and activities.
- Generous paid time off and public holidays.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their experience and suitability for this role. Please click on the application link below to apply for the job.
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