About Company
Are you ready to elevate your technical expertise within a dynamic environment? Career.zycto empowers IT Support Specialists to be the frontline heroes of our operations, ensuring seamless technology experiences for everyone. We believe in fostering a culture where problem-solving is celebrated, continuous learning is encouraged, and your impact is immediately felt. Join a team dedicated to innovation and operational excellence, where your skills in maintaining robust IT infrastructure are valued and directly contribute to our growth. This is more than just a job; it’s a chance to build a resilient career with a forward-thinking organization.
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Job Description
Career.zycto is actively seeking a highly motivated and skilled IT Support Specialist to join our thriving team in Somerset, Singapore. As an IT Support Specialist, you will be the first point of contact for all technical inquiries and issues, playing a crucial role in maintaining the smooth operation of our IT systems and ensuring our employees have the tools they need to succeed. This is an incredible opportunity for a detail-oriented individual with a passion for technology and problem-solving to make a significant impact within a growing company.
In this role, you will be responsible for providing comprehensive technical assistance to users, troubleshooting hardware and software problems, and ensuring the efficient functioning of our network infrastructure. We’re looking for someone who thrives on resolving challenges, enjoys interacting with people, and has a knack for explaining complex technical information in an understandable way. You’ll be involved in everything from setting up new workstations to resolving critical system outages, making every day diverse and engaging. Your ability to quickly diagnose issues, implement effective solutions, and proactively identify potential problems will be key to your success. We value a proactive approach to IT management, continuous learning, and a commitment to providing exceptional user support. If you are eager to apply your technical skills in a supportive and innovative environment, and contribute directly to our operational excellence, we encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues.
- Install, configure, maintain, and troubleshoot workstations, laptops, printers, mobile devices, and other IT peripherals.
- Manage user accounts, permissions, and access rights across various systems, including Active Directory and cloud platforms.
- Respond to service requests and incidents through our ticketing system, ensuring timely resolution and clear communication.
- Assist with IT asset management, inventory tracking, and procurement of new equipment.
- Document support procedures, solutions, and knowledge base articles to improve efficiency and self-service options.
- Participate in IT projects, system upgrades, and migrations as required, providing technical expertise and support.
Required Skills
- Proven experience (2+ years) in an IT support or helpdesk role.
- Strong proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with IT service management (ITSM) tools and ticketing systems.
- Excellent problem-solving, analytical, and diagnostic abilities.
- Exceptional verbal and written communication skills with a customer-centric approach.
- Ability to work independently, manage multiple priorities, and collaborate effectively within a team.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with macOS and/or Linux operating environments.
- Familiarity with cloud-based productivity suites (e.g., Microsoft 365, Google Workspace).
- Basic knowledge of virtualization technologies and server administration.
- Experience supporting VoIP telephony systems.
Perks & Benefits
- Competitive annual salary package.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning.
- Modern and ergonomic on-site work environment.
- Employee wellness programs and initiatives.
- Convenient location in Somerset with excellent public transport access.
How to Apply
Interested candidates are invited to submit their application directly by clicking the link below. Please ensure your resume highlights your relevant experience and skills. We look forward to hearing from you!
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